Regional Patient Pathway Co-ordinator

Position Overview

We are inviting applications for the role of Regional Patient Pathway Co-ordinator within the Regional Cataract Service. This role serves the South East Wales Region, covering Aneurin Bevan, Cardiff and Vale, and Cwm Taf Morgannwg Health Boards. The successful candidate will contribute significantly to the delivery of transformation plans for Ophthalmology across these regions.

Key Responsibilities

• Provide administrative and clerical support to the Regional Ophthalmology service within the Surgical Division.
• Manage inpatient waiting lists and oversee the daily operation of inpatient scheduling services.
• Assist management teams and clinicians with service delivery and performance improvements, focusing on enhancing patient experience and reducing waiting times.
• Ensure outpatient and inpatient capacity is effectively utilized to meet access targets.
• Book outpatient appointments and day-case treatments, handle GP and patient inquiries, and manage appointment scheduling using Regional systems and Partial Booking processes.
• Maintain communication through incoming and outgoing calls, and answer general queries aligned with organizational policies.

Candidate Profile and Requirements

• Good general education background.
• Proficient knowledge of administrative procedures and systems, gained through experience or vocational training equivalent to Level 3.
• Strong keyboard and computer skills; possession of ECDL or similar qualifications is advantageous.
• Experience working within a multi-disciplinary team and the ability to communicate effectively with team members and patients alike.
• Display empathy when engaging with patients regarding their treatment and procedures.
• Possess an approachable and enthusiastic demeanor.
• Previous NHS experience, notably familiarity with ORMIS, RTT systems, or similar administrative competencies, is essential.
• Compliance with health and safety legislation, policies, and procedures, plus the ability to identify risks and maintain safety within work activities.
• Desirable skills include Welsh language proficiency (levels 1 to 5 across understanding, speaking, reading, and writing), knowledge of NHS initiatives such as patient choice and ORMIS, and active participation in continuous learning.

Organizational Commitment

Aneurin Bevan University Health Board is a progressive NHS institution dedicated to inclusive employment, free from discrimination based on protected characteristics, including disability, neurodiversity, and Armed Forces community membership. Applications in Welsh are equally welcomed and will receive no less favorable treatment than English submissions. The organization supports flexible working arrangements and adheres strictly to a smoke-free workplace policy across all its sites.

Support and Communication

Applicants are encouraged to communicate their needs for reasonable adjustments during the recruitment process. Support is available in alternative document formats and communication methods through direct contact with recruiting managers or the recruitment team.

Additional Information

The post includes a salary adjustment following the NHS Agenda for Change pay award for 2026/2027, applied retrospectively from April 2026, to be implemented in August 2026. The vacancy may be withdrawn at any time, including potential closure through internal redeployment processes. Early application is advised. Communication regarding recruitment will be conducted via the email provided during application; candidates should monitor this regularly.