Regional Manager

About Houchens Food Group

Houchens Food Group is dedicated to offering customers high-quality products coupled with outstanding service. The company promotes a collaborative and empowering culture where teamwork drives the achievement of organizational goals.

Position Overview

The Regional Manager is responsible for planning, directing, and managing the operations of multiple stores, generally two or more locations. This role aims to meet sales and profit objectives as defined by operating budgets. The responsibilities span across policy formulation, daily operational management, and resource planning including personnel and materials, touching on various aspects of management without being confined to a single department.

Key Responsibilities

• Oversee and coordinate business activities related to product production, pricing, sales, and distribution.
• Manage labor schedules to ensure workforce needs are adequately met.
• Analyze financial statements, sales reports, and other performance metrics to assess productivity, identify cost-saving opportunities, and enhance programs.
• Establish and implement department policies, goals, and procedures in collaboration with organizational leaders and staff.
• Determine staffing needs, handle recruitment, interviewing, hiring, training, demotions, and terminations for store employees and managers, maintaining oversight of all personnel processes.
• Ensure stores operate efficiently and within budget to meet customer demands.
• Supervise service-provision activities directly related to store operations.
• Manage financial and budgetary functions to fund operations, maximize investments, and improve efficiency.
• Decide on merchandise offerings, pricing, and credit terms based on market forecast.
• Coordinate inventory flow into and out of stores and participate in purchasing negotiations.
• Support sales floor operations when needed, including customer assistance, stocking, and inventory management.
• Develop and execute product marketing strategies such as advertising campaigns and promotional activities.
• Plan store layouts and product displays to optimize sales.
• Enforce adherence to company policies, standards, and operational procedures by employees and store managers.
• Monitor performance metrics and intervene with corrective actions as necessary.
• Lead through example to ensure employee productivity and control expenses.
• Maintain accurate records for store operations, ensure theft prevention through supervision, and comply with regulatory requirements.
• Keep abreast of local competition and address operational needs proactively.
• Foster an environment that enhances customer satisfaction through cleanliness, employee conduct, and effective customer service programs.
• Implement safety, security, and sanitation protocols across stores.
• Manage labor allocation to meet company standards and motivate teams to achieve high customer service levels.
• Oversee performance appraisal systems to identify and address training needs.
• Ensure accurate financial handling including deposits, payroll, and reporting.
• Supervise equipment condition and merchandise maintenance to prevent stock shortages and losses.
• Perform or assign other duties as necessary.

Qualifications and Skills

• High school diploma or GED required.
• Prior supervisory experience managing multiple store locations.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint), AS400 system, and general computer literacy for tasks like spreadsheet and presentation creation.
• Excellent communication, organizational, and planning skills with reliable access to a phone.
• Strong leadership abilities to train, motivate, and supervise employees towards achieving company goals.
• Comprehensive knowledge of company policies and the ability to maintain professional relationships with staff and management.

Physical Demands

• Frequently lift and carry items ranging from 10 lbs to over 100 lbs.
• Often stand, walk, squat, kneel, bend, and reach both outward and above shoulder level during work.
• Occasionally climb, crawl, and push/pull weights ranging from 12 to 100 lbs.

Workplace Environment

The job description covers core duties and responsibilities but is not exhaustive. Additional tasks may be assigned by supervisors as required. The company adheres to equal opportunity employment and provides accommodations for applicants based on religion, disability, or pregnancy. Employment is contingent upon passing background checks and drug screenings.