Regional After-Sales Field Manager

Job Overview

The Regional After-Sales Field Manager at Geely Auto Deutschland is tasked with leading and managing after-sales activities within a specific geographic region. The role focuses on formulating and executing after-sales strategies to meet market objectives, overseeing multiple dealer operations, and cultivating robust partnerships with key after-sales personnel to support continual business development. Collaboration with dealer staff to understand customer requirements and guaranteeing satisfaction with Geely's products and services is essential.

Main Duties and Responsibilities

• Oversee the onboarding process to ensure new dealers are operationally launched smoothly.
• Conduct periodic visits to dealer locations to evaluate service operations and identify areas for enhancement.
• Track critical after-sales performance indicators such as Customer Satisfaction Index (CSI), warranty service results, and service quality standards.
• Establish and nurture strong connections with important stakeholders within the dealer network.
• Provide guidance and training to dealer after-sales teams to align with Geely's standards, operational procedures, and industry best practices.
• Work jointly with various internal departments to address and solve operational challenges.
• Assist dealers in managing customer grievances and complaints to uphold high customer satisfaction levels.
• Ensure all after-sales activities comply with company policies and applicable industry regulations.
• Deliver regular performance reports and propose action plans to senior management.

Education and Experience

• A Bachelor's degree in Industrial Engineering, Automotive Engineering, Organization Engineering, Business Administration, or a related discipline is preferred.
• At least five years' experience in after-sales, with a minimum of two years in a similar role involving dealer network management or customer service.

Required Skills and Qualifications

• Demonstrated success in meeting after-sales targets and enhancing revenue streams.
• Exceptional communication and relationship-building abilities.
• Strong analytical and problem-solving skills.
• Proficient in Customer Relationship Management (CRM) software and Microsoft Office applications.
• Effective negotiation and presentation skills.
• Fluent in both English and German.
• Willingness and ability to travel frequently for business needs.

Additional Information

• Applicants must have authorization to work in Germany.