Receptionist

About the Role

Killashee Hotel is looking for a skilled Receptionist to join our vibrant hospitality team based in Naas, County Kildare, Ireland. We pride ourselves on cultivating a workforce of self-driven professionals dedicated to delivering outstanding guest services. This role involves working closely with our Front Office Team, including reception, reservations, and guest relations, to ensure an exceptional guest experience.

Key Responsibilities

• Delivering exemplary customer service to visitors and guests.
• Utilizing Opera Cloud Front Office System for daily operations.
• Managing the reception desk and switchboard efficiently.
• Handling reservations, cancellations, and modifications promptly and accurately.
• Promoting hotel packages and amenities to enhance guest stays.
• Adhering to hotel policies on guaranteed reservations and no-shows.
• Responding swiftly to guest inquiries and issues.
• Conducting professional check-ins and checkouts.
• Complying with cash handling procedures and billing/credit policies of the hotel.

Qualifications & Experience

• Proven experience in a receptionist role within a four-star hotel environment.
• Outstanding communication abilities and fluency in English.
• Self-motivated with a positive and enthusiastic attitude toward hospitality.
• Flexibility in working hours and reliable personal transportation.
• Maintains high standard of personal appearance and professionalism.

Benefits & Perks

• Opportunities for professional development through continuous training and both internal and external programs.
• Complimentary access to leisure facilities including sauna, jacuzzi, swimming pool, and various classes.
• Exclusive discounts on stays at FBD Hotels & Resorts in Ireland and Spain.
• Health and wellness support via Employee Assistance Program and wellness initiatives.
• Discounts on home, car, and travel insurance through FBD Insurance.
• Free secure parking facilities for staff on-site.
• Meals provided during work shifts along with unlimited tea and coffee.
• Employee referral incentives rewarding successful hires.
• A variety of team social events fostering camaraderie including summer parties, sports days, team building, and the annual Christmas party.
• Flexible shift scheduling promoting work-life balance.
• Inclusive and supportive work culture emphasizing teamwork, respect, and recognition.
• Regular recognition programs celebrating individual and team achievements with awards and celebrations.

Company Values

At Killashee Hotel, success arises from strong adherence to our core values: prioritizing guests in all actions, mutual respect among colleagues, cohesive teamwork, creativity, and a proactive, accountable mindset.