Job description

About the Employer

Land Gut Höhne is an eco-friendly family-run hotel in Mettmann, Germany, that values sustainability and natural, holistic principles. The company is seeking individuals who resonate with these values and want to contribute enthusiastically as warm, knowledgeable hosts for their guests.

Job Summary

We are inviting applications for a full-time Receptionist position at our hotel front desk. The role involves welcoming guests, handling check-in and check-out processes, managing payment transactions, performing cash and daily closures, and printing registration forms. Fluency in German and English, both written and spoken, is essential.

Key Responsibilities

Greet and register guests upon arrival and departure.
Perform daily cash and financial closures accurately.
Document and issue official registration forms for guests.
Utilize hotel management software efficiently to assist with routine operations.
Act as a knowledgeable first point of contact for guests, addressing inquiries and fulfilling various requests.
Acquire cross-departmental knowledge after onboarding to enhance guest support.

Candidate Profile and Requirements

Completed vocational training as a hotel clerk or equivalent professional experience in similar reception roles.
Familiarity with hotel software platforms.
Proven expertise in standard front desk duties including check-ins, check-outs, payment processing, and cash handling.
Capability to work independently while collaborating effectively within a team.
Professional appearance and excellent interpersonal mannerisms.
Genuine hospitality spirit, reliability, and dedication as a team player.
Fluent proficiency in English for communication and documentation.
Enthusiasm for engaging and assisting guests.

What We Offer

Complimentary full meals during working hours.
Dynamic and appealing work environment.
Supportive and friendly team atmosphere.
Shift scheduling with fixed break times.
Fair compensation and transparent duty rosters.
Digital time-tracking systems.
Opportunities for regular professional development and training.
Additional pay for weekend, holiday, and night shifts.
Special bonuses and company pension schemes.
Ongoing career discussions and performance reviews.
Health management programs and employee discounts.
Optional personal life counseling.

Application Process

If this position interests you and you identify with our values, please submit a written application along with a photo via email. We look forward to getting to know you personally.

Contact Person: Frau Angela Dzuware
Phone: +49 (0)2104 778 – 108
Email: bewerbung@guthoehne.de

Receptionist (m/f/d) at Hotel Front Desk

Where you'll work