Receptionist / Front Office Executive

About the Role

We are hiring a meticulous and dependable Back Office and Customer Support Executive to join our team at our Katargam, Surat office. This position involves managing customer communications, supporting our sales and office teams, maintaining records, and handling administrative duties.

Key Responsibilities

• Respond to customer inquiries via phone calls and WhatsApp messages, addressing basic questions and concerns.
• Maintain accurate customer records, documents, and manage data in Excel spreadsheets.
• Conduct follow-ups with customers regarding services, payments, and outstanding documents.
• Coordinate effectively with sales personnel and office staff to streamline operations.
• Prepare quotations, generate reports, and compile basic office documents as required.
• Provide customers with information about our investment, insurance, and travel offerings.
• Oversee daily back-office tasks and perform accurate data entry.
• Organize and maintain both physical and digital filing systems.
• Deliver prompt support to customers throughout their service journey.
• Carry out additional administrative responsibilities assigned by management.

Candidate Requirements

• Minimum educational qualification is completion of 12th grade; graduates are encouraged to apply.
• Familiarity with MS Excel, MS Word, email platforms, and WhatsApp is essential.
• Proficient communication skills in Gujarati and Hindi are mandatory; basic English communication skills are a plus.
• Good typing speed with keen attention to detail is required.
• Applicants should demonstrate a polite, responsible, and customer-oriented demeanor.
• Freshers and experienced individuals are both welcome to apply.
• Preference will be given to candidates residing near Katargam, Surat.
• Both male and female candidates are eligible.

Job Details

• Work Location: Katargam, Surat
• Employment Type: Full-time or Part-time, office-based position