Receptionist / Front Office Executive

Overview

The Front Office Executive at SFAA Aviation Academy Private Limited plays a vital role in managing the reception area efficiently. This position involves welcoming visitors, responding to student inquiries, assisting with admissions, maintaining records, and ensuring the seamless operation of the front office.

Primary Responsibilities

• Greet and assist students, parents, and visitors in a courteous manner.
• Manage phone calls, emails, and direct walk-in inquiries professionally.
• Provide detailed information regarding courses offered, admission procedures, and fee structures.
• Support the admissions process through documentation assistance.
• Maintain and organize student records and essential front office documents.
• Arrange appointments and coordinate schedules with trainers and internal staff.
• Handle administrative duties including fee receipt management when necessary.
• Ensure the reception area remains organized and presents a professional environment.

Qualifications and Skills

• Possession of a Bachelor's degree in any field.
• Experience ranging from zero to two years in front office operations, administration, or customer service sectors; fresh graduates demonstrating strong communication skills are encouraged to apply.
• Excellent verbal and written communication abilities coupled with interpersonal skills.
• Proficiency in Microsoft Office applications.
• Capability to multitask effectively and maintain organizational control.
• Maintain a professional demeanor with a focus on customer service excellence.