Receptionist / Front of House - SpringHill Hotel

Opportunity Overview

Join the Front of House team at the renovated SpringHill Hotel as a Front Office Receptionist. This full-time role involves being the guests' first interaction point and representing the hotel's welcoming atmosphere with energy and professionalism. Candidates must be able to dedicate full-time availability as this position is not suited for students seeking summer-only roles.

Key Responsibilities

• Stay informed on daily hotel operations including arrivals, departures, and special requests.
• Perform efficient and friendly guest check-ins and check-outs.
• Respond promptly and politely to booking inquiries and customer requests.
• Increase sales by promoting hotel incentives and offers.
• Manage all financial procedures such as cash handling and till operations adhering to company policies.
• Resolve guest complaints swiftly and effectively.
• Coordinate arrivals for upcoming business days.
• Provide guests with information about local amenities and transportation options.
• Fulfill additional duties as assigned by management.

Candidate Qualifications

• Proficient in English communication.
• Prior experience in a receptionist capacity is mandatory.
• Basic proficiency in computer usage; familiarity with Hotsoft software is advantageous.
• Hospitality industry experience is preferred but not required.
• Exceptional customer service skills with a friendly and courteous demeanor.
• Strong organizational and prioritization abilities.
• Availability for flexible working hours including weekends, bank holidays, mornings, and evenings.
• Capability to perform effectively in a fast-paced and busy setting.

Employee Benefits

• Complimentary meals during shifts.
• On-site free parking.
• Discounted employee accommodation rates.
• Reduced rates for friends and family at the hotel.
• Discounts on dining within the hotel.
• Participation in an employee referral program.
• Access to educational assistance programs.

Additional Information

Interested candidates are encouraged to forward their CVs to the Human Resources Department for evaluation. We eagerly anticipate your application and potential contribution to our team.