Receptionist - Fracture Clinic

Overview

We are seeking a warm, organized, and empathetic Receptionist to join our Fracture Clinic team. This role plays a vital part in delivering a positive and supportive experience to patients, their families, carers, and colleagues.

Key Responsibilities

• Provide an efficient, friendly, and effective reception service to patients and visitors attending the clinic, supporting patient-focused care aligned with Trust and division standards.
• Maintain thorough clerical and administrative support, ensuring high standards within the workplace environment.
• Offer professional face-to-face and telephone reception services, utilizing verbal and written communication to interact with patients, relatives, staff, wards/units, divisions, and external agencies to facilitate smooth patient service delivery.
• Register patients upon arrival, accurately entering all demographic and episode details into the patient administration system.
• Schedule outpatient clinic appointments and arrange ambulance transport for patients when required.
• Respond proactively and efficiently to all queries—both in person and via telephone—delivering accurate information to the multidisciplinary team, patients, and their relatives.
• Perform administrative tasks including typing clinic and GP letters, diagnostic reports, maintenance of admission/discharge books, filing, photocopying, fault reporting, and arranging patient follow-ups to maintain seamless service continuity.
• Ensure all patient discharges are entered timely and correctly on the relevant systems daily.
• Provide administrative support to Sister/Nurse-in-Charge or Senior Clinician as needed.

About Us

Our organisation is deeply committed to supporting public health and delivering exceptional care to our communities. We uphold core values of Compassion, Openness, and Excellence that guide our everyday work, aiming for outstanding patient and community wellbeing.

Additional Information

• Average of 4,810 outpatient appointments daily.
• Fourth busiest Trauma & Orthopaedic outpatient department in England with approximately 2,077 weekly appointments.
• Average daily attendance of 1,115 patients across our Accident & Emergency departments, ranking third nationally.
• Approximately 195 emergency admissions daily.
• Performed nearly 33,700 planned surgeries in 57 operating theatres last year; one of only seven Trusts nationally with over 50 theatres.
• Conduct more than 140 elective procedures on each working day.
• University Hospital Derby and Burton is an active research centre with an extensive portfolio of clinical trials and research opportunities accessible to all staff.

Employee Benefits & Development

• Opportunities for both professional and leadership development.
• Continued support from recruitment stages and throughout your career with us.
• Benefits package including employee assistance program, discounted gym membership, onsite fitness classes, and car schemes.

Application Details

The closing date for applications is 14 July 2026, with interviews scheduled for 28 July 2026.

Contact for Informal Enquiries

For further information or to arrange an informal visit, please contact:
Senior Sister Karen Mayne
Phone: 01283 511511 Ext: 5179
Email: karen.mayne4@nhs.net

We encourage prospective candidates to reach out for a casual discussion to determine if this role aligns with your goals and expectations. Speaking with us before applying is optional but recommended.