Receptionist at Norris Green Community Hub
Mersey Care NHS Foundation Trust
Liverpool, England, United Kingdom · Full Time
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- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
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Where you'll work
Job description
Position Overview
We are seeking a full-time Receptionist to join our Mental Health Care Division at Norris Green Community Hub in Liverpool. This role involves providing comprehensive receptionist and administrative support within an outpatient setting for adults managing mental health challenges. You will deliver high-quality customer service across the Mental Health Care Services Division, fostering a welcoming environment.
Key Duties and Responsibilities
- Manage the reception area efficiently, servicing both patients and staff with professionalism and courtesy.
- Maintain an excellent telephone manner while managing multiple lines and inquiries.
- Coordinate and collaborate independently with the teams to ensure smooth operational flow.
- Uphold confidentiality consistently when handling sensitive information concerning service users and staff.
- Demonstrate strong organizational skills to manage appointments and administrative tasks with high accuracy and attention to detail.
- Perform word processing and typing using RSA Level II or equivalent skills to support office procedures.
Candidate Requirements
- Essential typing skills and experience equivalent to RSA Level II or relevant work experience.
- Prior office environment experience is required.
- Outstanding written and verbal communication capabilities.
- Proven ability to multitask and manage time efficiently in a busy environment.
- Reliable team player with a proactive and flexible work approach.
About the Trust
Mersey Care NHS Foundation Trust is a major provider of physical and mental health services in the North West of England, serving a population exceeding 1.4 million. Their extensive services cover inpatient and community care for mental health, learning disabilities, addiction, and brain injury. The Trust is also recognized as one of only three UK providers with high secure mental health facilities.
Additional Information
The Trust prioritizes delivering 'perfect care' defined as safe, effective, timely, equitable, and patient-centered. They invest heavily in staff support and are actively engaged in transforming their services to enhance quality and efficiency. Flexibility in working arrangements can be considered for this position.
Contact Details
For further inquiries or to arrange a visit, please contact Erica Orr, Administration Manager, at 07825 218 418 or via email at erica.orr@merseycare.nhs.uk.