Reception and Administration Officer - Health Clinics

Role overview

Adelaide University Health Clinics delivers primary care and allied health services across campus and community locations. The service includes GPs, nurses, and student-led clinics in Physiotherapy, Podiatry, Exercise Physiology, Occupational Therapy, Speech Pathology, and Psychology. This opening may be based at multiple sites.

Key duties

• Act as the initial contact for patient questions and requests by email, telephone, and face to face.
• Work closely with students and clinical educators to help deliver client services.
• Handle day-to-day administration such as managing client files, booking appointments, and keeping documentation systems up to date.
• Keep consultation rooms in the required condition and support normal clinic workflows while following WHS and university policies.
• Carry out finance-related tasks such as taking payments, reconciling accounts, managing invoices, and preparing transaction reports.
• Support staff and student induction processes and provide broader operational assistance as needed.

Experience and background

• Completion of South Australian Certificate of Education, or an equivalent qualification, or comparable skills, knowledge, and experience.
• Previous experience in a reception or administrative role with a strong customer service focus.
• Strong attention to detail and solid organisational ability.
• Practical experience using the Microsoft Office suite.

Eligibility and appointment conditions

• This role is a prescribed position under the Child Safety (Prohibited Persons) Act 2016 and the Child Safety (Prohibited Persons) Regulations 2019, so a current Working with Children Check is required.
• Applications are open to Australian citizens, New Zealand citizens, Australian permanent residents, and anyone who has the legal right to work in Australia for the full appointment period.
• Registering on the Casual/Sessional Staff Register does not ensure that a role will be offered.
• If you already have a casual contract with Adelaide University, you should submit the application form to be considered for future vacancies.
• Questions about the process can be directed to Dee Rawlins at auhealthclinics@adelaide.edu.au.