Reception Agent - Saudi Nationals Only

About the Company and Role

Join Accor, a global leader in responsible hospitality, with over 45 brands, 5,600 hotels, 10,000 restaurants, and numerous lifestyle destinations across 110 countries. Each brand blends its unique character with a shared goal of innovation and challenging norms. By becoming part of our team, you will embody the Heartist spirit, dedicating yourself to heartfelt hospitality.

At Sofitel Shahd Al Madinah, located just steps from Al Masjid Al Nabawi, guests indulge in spiritual luxury. Our 5-star hotel artfully combines local traditions with refined French hospitality.

You will be welcomed into a nurturing workplace that fosters personal growth, professional development, and career progression within the hotel or the wider hospitality industry, locally and internationally. Enjoy exclusive benefits designed for hospitality professionals along with strong acknowledgment for your everyday dedication.

All roles here are driven by purpose: to create memorable and meaningful experiences for guests, colleagues, and the planet. Hospitality, for us, is a work of heart.

Key Responsibilities

• Deliver warm, professional, and engaging service at all times.
• Welcome guests, handle check-ins and check-outs, and manage guest accounts following all service protocols.
• Promptly log and communicate guest requests, complaints, or issues to the appropriate departments, ensuring timely resolution and guest satisfaction.
• Provide guests with useful information about hotel amenities and services.
• Attend to all guests who approach the reception desk attentively.
• Promote room upgrades and other services to increase revenue.
• Adhere strictly to departmental and hotel policies, procedures, service, and safety standards.
• Perform additional duties as assigned by management.

Qualifications and Requirements

• Fluency in English and at least one other language is essential.
• Possess strong interpersonal skills, with a passion for surprising guests positively and making them feel welcome.
• Hold an MBO-level education equivalent in working and thinking capacity.
• Have a minimum of one year’s experience in a comparable reception role.
• Demonstrate flexibility and comfort working variable schedules.
• Be a cooperative team member but also capable of working independently.
• Exhibit a strong sense of accountability and responsibility.
• Ability to communicate fluently in both Dutch and English languages.
• Experience with OPERA property management system is advantageous.

Eligibility

This position is exclusively open to Saudi nationals.