Quality Improvement Specialist

Position Summary

Join Uniting as a Quality Improvement Specialist located in Kingscliff, Yamba, or Goonellabah, contributing to enhanced quality management within the Residential Aged and Health Care team across these North Coast sites. This full-time role operates standard hours from 9:00am to 5:00pm with flexible start and finish times, requiring monthly travel between the specified locations and occasional trips to other nearby areas.

Key Responsibilities

• Increase the efficiency and effectiveness of the Residential Aged and Health Care team.
• Lead and assist in implementing stream-wide quality strategies and initiatives locally in collaboration with the broader team.
• Support and coach service managers in conducting quality improvement efforts such as auditing, complaints handling, and incident management.
• Provide specialized guidance on clinical governance and quality management directly to local operational teams.

Candidate Requirements

• Minimum three years’ experience in a quality improvement capacity within a medium to large-sized organisation.
• Current AHPRA registration is preferred but not mandatory.
• Proven expertise in advising on complaints management and clinical investigations.
• Strong knowledge of modern quality management practices within health and aged care sectors.
• A commitment to driving social change and supporting disadvantaged populations.
• Ability to navigate complex organisational structures, build effective relationships, and influence without direct authority.

Benefits Offered

• Access to practical training, mentorship, and development opportunities with a leading provider.
• Opportunity to make a positive difference within the community and client base.
• Not-for-profit salary packaging up to $18,550 in tax-free entitlements.
• Wellbeing initiatives, including complimentary confidential counselling for employees and their families through Telus Health.
• Employee discounts with prominent retailers such as Coles, Ampol, Samsung, JB Hi-Fi, and Qantas.
• $500 referral bonus for new employee recommendations who stay beyond two months.
• Fitness Passport providing extensive access to gyms and fitness centres across NSW and ACT at reduced rates.
• Availability of affordable private health insurance plans for employees and their families.

Additional Information

Employment is contingent upon satisfactory background verification, including National Police and reference checks. Uniting NSW.ACT serves as a social justice and community service provider inspired by the Uniting Church mission. The organisation is firmly committed to child safety, inclusion, diversity, and supporting individuals facing vulnerability throughout all life stages.