Quality & Education Supervisor - Revenue Cycle Management (RCM)

Role Overview

Join University Physicians' Association, Inc. (UPA) as a Quality & Education Supervisor responsible for steering the comprehensive development and deployment of training programs throughout all stages of the healthcare revenue cycle. This leadership role includes managing a team, initiating quality-related initiatives, and collaborating with executive management to boost accuracy, operational efficiency, and adherence to regulations.

Key Duties

• Lead and nurture team members through supervision, mentoring, and coaching to promote a culture focused on responsibility and professional growth.
• Design, execute, and deliver both initial and continuous education programs tailored for revenue cycle management staff and clients.
• Create and keep current training resources reflecting the latest in coding standards, payer guidelines, operational workflows, and system advancements.
• Manage quality assurance procedures to ensure compliance, precision, and incorporation of best practices, leveraging results to refine training.
• Evaluate performance metrics to identify deficiencies and partner with leadership to enhance operational performance.
• Remain informed about industry developments and embed necessary updates promptly into training and operational processes.
• Compile and analyze reports on training impact, staff participation, and performance to guide future improvements.
• Work closely with leadership and stakeholders to support strategic goals and continuous enhancement activities.

Why UPA?

• Competitive pay commensurate with experience and expertise.
• Comprehensive benefits including medical, dental, vision coverage.
• Generous leave offerings including paid time off, holidays, and sick leave.
• 401(k) plan with company matching and immediate vesting.
• Life, disability, and critical illness insurance coverage.
• A supportive and collaborative work environment that values growth and work-life balance.
• An opportunity to contribute significantly within a prominent healthcare organization.

Qualifications

• Thorough understanding of the entire healthcare revenue cycle process.
• Demonstrated experience in team leadership, coaching, and development.
• Proven capabilities in creating and delivering training programs and driving performance improvements.
• Strong analytical skills and experience in using data and reports to inform decision-making.
• Excellent communication and presentation abilities.
• Skill in translating intricate concepts into clear, actionable training content.
• Highly organized with a strong capacity for solving problems.
• Proficient with Microsoft Office suite and revenue cycle systems.
• Comfortable adapting in a fast-moving, evolving environment.
• High school diploma or equivalent mandatory; further healthcare or college studies preferred.
• Experience in revenue cycle functions essential; leadership or supervisory experience is highly desirable.