Quality Assurance and Training Specialist - Employee Health & Benefits

Job Overview

We are seeking a Quality Assurance and Training Specialist focused on Employee Health and Benefits (EH&B), based in the United States. This full-time, remote role involves advancing quality standards and employee development within a dynamic insurance operations setting.

Key Responsibilities

• Perform quality assurance assessments to spot improvement areas, identify process gaps, and flag compliance issues.
• Draft and revise standard operating procedures aligned with business workflows and requirements.
• Create comprehensive training materials such as videos, presentations, templates, and document processes.
• Engage with business leaders and stakeholders to collect feedback, understand client needs, and refine training content.
• Work alongside quality teams and subject matter experts to analyze error patterns and recurring queries to design targeted training initiatives.
• Ensure all operations comply with regulatory requirements, internal controls, and established quality benchmarks.
• Support the achievement of service level agreements, key performance indicators, and wider business goals.
• Manage workload independently to meet deadlines, quality targets, and priorities efficiently.
• Stay informed on up-to-date employee health and benefits regulations and industry best practices.
• Drive continuous improvements by identifying efficiency and consistency enhancements.

Candidate Requirements

• Bachelor's degree or equivalent combination of education, training, and experience.
• Minimum of 5 years working in Employee Health and Benefits operations.
• Proven expertise in quality reviews, process development, or operational improvement projects.
• Ability to multitask and work independently under tight deadlines.
• Strong written and verbal communication skills suitable for facilitating discussions and delivering training.
• Attention to detail paired with professionalism, responsiveness, and urgency.
• Excellent problem-solving capabilities with a focus on identifying trends and providing effective solutions.
• Proficient in Microsoft Office and related standard workplace software.
• Competent in collaborating with cross-functional teams and subject matter experts.
• Familiarity with Employee Health and Benefits systems and applications is a plus.

Compensation and Benefits

• Estimated annual salary range from $56,100 to $104,700 depending on qualifications and location.
• Eligibility for additional performance-driven incentives.
• Flexible remote and hybrid work arrangements, contingent on business needs.
• Comprehensive health and welfare benefits package.
• 401(k) retirement savings plans and associated programs.
• Opportunities for tuition reimbursement and professional growth.
• Generous paid leave including personal and volunteer time off.
• Employee assistance programs for personal wellness.
• Charity matching programs and stock purchase options.
• Supportive and inclusive environment fostering quality, innovation, and professional development.

Additional Information

This position is managed by a partner company that oversees application processing and subsequent stages. Applications will be evaluated using AI-assisted methods to match core candidate qualifications. Final selection and communication regarding next steps are conducted by the hiring partner. Candidates' personal data will be processed in compliance with applicable data protection regulations.