Quality and Regulatory Assurance Officer

About the role

DHL Supply Chain is a major global logistics and supply chain organisation operating across more than 220 countries and territories. The business combines worldwide reach with local knowledge to help connect people and improve everyday life. It places strong emphasis on sustainability, respect, personal responsibility, and building an inclusive workplace where people from all backgrounds can succeed.

An opportunity is available for a Quality and Regulatory Assurance Officer at the Airport site in Auckland. The role supports the delivery of quality activities for DHL Supply Chain (New Zealand) Limited, including product release, inspections, investigations, process improvements, and upkeep of the Quality Management System.

Key responsibilities

• Manage quality documentation for GxP-related work, including drafting and updating SOPs, manuals, forms, and related records.
• Deliver training on GxP, FSP, and associated quality processes.
• Support and lead the rollout of the electronic quality management system (ETQ), including document control, change requests, non-conformance handling, and user support.
• Carry out internal checks and investigations to identify process gaps and drive improvements.
• Track, guide, and assess improvement actions arising from the quality management system and non-conformance processes.
• Help maintain quality standards and ensure regulatory obligations are met.
• Ensure the business remains compliant with external regulatory, licensing, certifying, and accreditation requirements.
• Meet daily client quality needs, including product release and inspections when required.
• Handle selected team financial processes such as iProcure and invoice payments.
• Contribute to quality assurance projects.
• Support agency, quality control, and co-pack quality control teams in building capability and independence.

About you

To be successful in this role, you should bring a tertiary qualification in business or science, along with at least 2 years of experience in a quality assurance position. Exposure to warehousing and logistics will be an advantage.

You should also have basic administrative experience, a genuine interest in quality and healthcare good manufacturing practices, and a high level of accuracy with strong attention to detail. Good written and verbal communication skills are important, as is the ability to build effective relationships with internal and external stakeholders. You’ll need to be comfortable working to deadlines, prioritising tasks, using Excel, and producing data reports.

What’s on offer

• The chance to contribute in a fast-growing, essential industry.
• Access to global career development pathways and training, including Certified International Specialist.
• A workplace recognised as a Certified Great Place to Work with a diverse and engaged team.
• Birthday leave.
• Employee benefits through the PERKS programme, including savings on fuel, groceries, and retail.
• Modern supply chain technology to support your work.
• A focus on responsible business practices, including social and environmental initiatives.
• Employee Assistance Programme access for personal support.
• Opportunities to join initiatives such as the Women’s Network and environmental programmes.
• A supportive culture where strong performance is acknowledged and rewarded.

Additional information

DHL Supply Chain promotes diversity, inclusion, and belonging across its workforce. The company encourages applications from people from underrepresented backgrounds and communities, and welcomes motivated team players who want to grow in a supportive environment.