Q-Commerce & E-Commerce Specialist - FMCG / Chocolate

Job Overview

We seek a proactive, data-focused Q-Commerce & E-Commerce Specialist to oversee and expand our digital sales channels, including quick commerce platforms, marketplaces, and direct-to-consumer websites. This role aims to enhance product visibility, optimize digital merchandising, implement online promotions, and maintain excellent operational standards across multiple platforms such as Talabat Mart, Noon Minutes, Careem, Deliveroo, Amazon, Noon, and the brand's own e-commerce site.

Responsibilities

• Manage and maintain the brand's presence on Q-Commerce platforms including Talabat Mart, Noon Minutes, Careem, Deliveroo, Instashop, Carrefour Now, and others.
• Coordinate onboarding of new products and SKUs, ensuring precise and optimized product listings with accurate pricing, descriptions, and imagery.
• Monitor product availability vigilantly and address any inventory or listing problems promptly.
• Collaborate with platform account managers to boost visibility and sales performance.
• Administer listings on company websites and marketplaces such as Amazon, Noon, and Trendyol, optimizing product pages, titles, descriptions, keywords, images, and videos while maintaining consistent branding.
• Manage customer reviews and liaise for appropriate feedback responses.
• Drive sales growth by executing promotional campaigns, bundles, flash sales, featured placements, and seasonal campaigns.
• Track key performance indicators including sales, conversion rates, basket sizes, repeat purchases, and return on advertising spend (ROAS).
• Identify opportunities for increasing product visibility and ranking on partner platforms, recommending pricing and assortment strategies accordingly.
• Plan and implement promotional calendars in conjunction with Marketing and Design teams, managing platform-funded campaigns and sponsored placements to ensure timely, accurate launches.
• Coordinate with Supply Chain and Warehousing to maintain inventory levels, synchronize stock across channels, and support forecasting for promotional or seasonal demand.
• Prepare comprehensive weekly and monthly reports analyzing online sales, platform performance, top-selling products, customer behavior, campaign ROI, and competitor activity, deriving actionable plans.
• Collaborate cross-functionally with teams including Sales, Marketing, Brand Management, Design, Warehouse, Finance, and Customer Service to align digital activities with broader commercial objectives and coordinate product launches.

Qualifications & Skills

• Bachelor’s degree in Marketing, Business, E-Commerce, or related discipline.
• 3 to 6 years’ experience in E-Commerce, Q-Commerce, Digital Commerce, or Marketplace Management.
• Proven management experience on platforms such as Talabat Mart, Noon Minutes, Amazon, Noon, Shopify, and WooCommerce.
• Deep knowledge of digital merchandising, online retail operations, marketplace optimization, and promotion planning.
• Familiarity with Google Analytics, Meta Business Suite, and marketplace analytics tools.
• Strong proficiency in Excel and reporting.
• Excellent organizational skills and project management capabilities.
• Analytical mindset with strong problem-solving skills.
• Fluency in English required; Arabic proficiency considered a plus.

Success Metrics

• Growth in online sales and Q-Commerce performance.
• Improved marketplace ranking and visibility.
• Higher conversion rates and larger basket sizes.
• Maintained stock availability across digital channels.
• Accuracy and timeliness of promotion executions.
• Positive customer ratings and reviews.
• Effective return on investment from promotional efforts.

Why Join Us

• Join a rapidly expanding premium chocolate and FMCG brand with bold digital growth ambitions.
• Lead multiple online sales channel expansions across the UAE and international markets.
• Work on innovative products, exciting launches, and impactful digital marketing initiatives.
• Receive a competitive salary package paired with performance incentives and promising career advancement opportunities.
• Potential career progression towards roles such as E-Commerce Manager, Digital Commerce Manager, Head of E-Commerce, or Digital Growth Manager.