Public Area Attendant at Raffles The Red Sea Resort

About the Company

Raffles & Fairmont the Red Sea, part of the kingdom's transformative Red Sea Project, offers two nature-inspired resorts featuring 361 rooms, 11 unique dining venues including an overwater restaurant with panoramic views of the Red Sea and mangroves, and a rejuvenating spa facility. Raffles The Red Sea embodies refined elegance and classic luxury nestled within Saudi Arabia’s spectacular Red Sea destination, combining Raffles’ renowned gracious hospitality with Red Sea Global’s dedication to natural beauty and sustainability, crafting an exquisite retreat for the world's elite travelers.

Key Responsibilities

• Maintain cleanliness and upkeep of all public spaces such as lobbies, lounges, corridors, elevators, restrooms, dining areas, and meeting rooms accessible to guests.
• Ensure floors, surfaces, furniture, fixtures, and decorative displays remain spotless and attractively arranged at all times.
• Continuously monitor public zones and proactively resolve any cleanliness or presentation issues.
• Keep public restroom supplies fully replenished, fresh, and appropriately organized.
• Welcome guests courteously and professionally, offering assistance while maintaining discretion.
• Promptly respond to guest requests related to area cleanliness or minor assistance needs.
• Collaborate with Housekeeping Supervisors for urgent cleaning tasks or special event preparations.
• Adhere to Raffles’ grooming, hygiene, and workplace behavior standards consistently.
• Follow established cleaning protocols, including chemical handling and equipment use.
• Comply with all health, safety, and environmental regulations.
• Report maintenance problems, damages, or safety concerns immediately to designated teams.
• Support special cleaning initiatives, deep cleans, and event setups as required.
• Assist other hotel departments during busy periods or special occasions.
• Manage lost and found items according to hotel policy.

Qualifications and Skills

• Previous housekeeping or public area cleaning experience at luxury or five-star hotels is preferred but not compulsory.
• Basic training in cleaning methods and equipment usage is advantageous.
• Meticulous attention to detail and dedication to maintaining exceptional cleanliness standards.
• Capability to work independently and efficiently with little supervision.
• Basic communication skills for polite guest interactions.
• Strong time management and organizational abilities.
• Physical endurance suitable for complete cleaning duties throughout shifts.

Personal Attributes

• Present a neat, professionally groomed appearance.
• Demonstrate discretion, respect, and service-oriented conduct.
• Take pride in preserving a luxury environment.
• Flexible to work various shifts, including weekends and holidays.
• Dependable, trustworthy, and able to work well within a team.

Additional Information

• Understanding and alignment with ultra-luxury guest expectations and brand standards.
• Experience in project coordination, scheduling, and document control during pre-opening phases is required.
• Pre-opening experience is mandatory.
• A proactive mindset with strong ownership and accountability.
• Impeccable personal grooming in line with luxury hotel standards.