Project Coordinator, Agency Operations

About the Company

Viral Nation builds social-first ecosystems that help brands connect with today’s consumer journey. The company blends strategy, talent, media, and technology with culturally relevant creative work to help fast-growing digital brands scale. It operates in a collaborative, open, and fast-moving environment that encourages innovation, ambition, and continuous growth.

The team is focused on staying ahead of industry change and pushing boundaries to deliver forward-looking strategies. Success is driven by people, and the organization values strong performance and a commitment to raising the standard.

Role Overview

The company is hiring a proactive, highly organized Project Coordinator, Agency Operations to support the daily work of its influencer talent agency division. This position is central to keeping operations efficient, helping execute talent strategy, and ensuring a smooth experience for both internal teams and represented creators. The role calls for someone who understands the influencer landscape, major social platforms, talent management, and content optimization.

This is a 1-year contract position based onsite in Toronto, Ontario, Canada.

Key Responsibilities

• Provide operational support across the agency, including onboarding, workflow coordination, and system upkeep.
• Help bring new influencer talent into the organization and ensure a smooth transition into the Viral Nation ecosystem.
• Create and maintain pitch decks and social-first strategy materials for potential talent and celebrity partnerships.
• Review platform trends and performance metrics to shape content approaches that support creator growth and engagement.
• Work closely with Talent Agents and Creative teams to coordinate content delivery, deadlines, and production needs.
• Keep tracking tools, talent lists, pitch materials, and campaign records current and organized.
• Track campaign finances and assist with reconciling completed partnerships.
• Respond to creators’ day-to-day questions and issues in a professional manner, escalating when necessary.
• Train new agents and coordinators on internal tools, processes, and systems.
• Stay current on platform changes, social trends, and influencer tools that can improve agency efficiency.
• Help identify operational improvements and new growth opportunities within talent operations.

Qualifications

• At least 3 years of experience in influencer marketing, talent operations, digital media, or entertainment; agency experience is preferred.
• Solid knowledge of major social platforms, including Facebook, TikTok, Instagram, and YouTube, along with the factors that affect content performance.
• Demonstrated ability to manage multiple projects, timelines, and priorities in a fast-paced setting.
• Experience with influencer sourcing, campaign tracking, and reporting tools such as Airtable, CreatorIQ, and Sprout.
• Strong organization skills and excellent written and verbal communication abilities.
• Comfort working across functions with internal teams and external creators or partners.
• Bachelor’s degree in Marketing, Communications, Media, or a related discipline, or equivalent practical experience.
• A collaborative approach, close attention to detail, and enthusiasm for the creator economy.

Compensation and Benefits

The annual salary range for this role is CAD 65,000 to CAD 75,000. The final offer will depend on the interview process, including role scope, relevant experience, skill match, and expected impact. Viral Nation also provides a comprehensive benefits and total rewards package designed to support employees as they grow with the company.

Compensation is structured to be performance-driven and aligned with the market. Pay decisions are based on role expectations, performance, and country-specific market alignment, while also maintaining internal fairness across comparable roles and levels. Salary growth is tied to demonstrated performance, expanded responsibilities, and sustained contribution, with regular reviews through formal performance processes and check-ins.

AI in Recruitment

Viral Nation does not use AI systems to screen, assess, rank, or choose candidates. Hiring decisions are made by people on the team. AI note-taking tools may be used during interviews.

DEI Commitment

Viral Nation is committed to diversity, equity, and inclusion. Applications are welcomed from people with visible and non-visible disabilities. Accommodations are available on request throughout the recruiting and selection process.