Product Support Specialist (Singapore - Weekend Coverage)

About the company

Anthropic is focused on building AI systems that are dependable, understandable, and easy to direct. The company’s aim is to make AI safer and genuinely useful for people and society, supported by a fast-growing organization of researchers, engineers, policy specialists, and business leaders.

Role overview

This is an opportunity to join Anthropic as one of its first Singapore-based Product Support Specialists. In this position, you will help expand the company’s global support footprint while representing its support standards. Day to day, you will be the first line of response for user questions, investigations, and issue tracking, helping ensure AI products are delivered safely and effectively at scale. The role also involves identifying technical knowledge gaps, providing tailored support to important customers, and strengthening the systems that underpin support operations.

Specialists in this role will work Wednesday through Sunday.

What you will do

• Develop deep working knowledge of all Anthropic products.
• Handle support requests across a broad range of difficulty, from account and billing queries to advanced API troubleshooting for enterprise customers.
• Communicate with clarity, empathy, and professionalism across different customer types, including executives and everyday consumers.
• Take ownership of urgent cases and on-call responsibilities, including critical pager coverage during APAC hours to support round-the-clock resolution of high-priority issues.
• Set priorities effectively and adjust quickly as products and workflows change.
• Make sound decisions in uncertain or unfamiliar situations.
• Work closely with engineers, teammates, and other internal partners to diagnose and resolve issues for individual users and larger user groups.
• Recommend and implement improvements that raise user satisfaction, streamline support workflows, and reduce incoming contact volume.
• Strengthen the team’s technical understanding by identifying knowledge gaps, collaborating cross-functionally, and creating support resources that scale with the product.

Candidate profile

The ideal candidate has prior experience in technical product support, especially in second-line, escalated, or priority support environments. Familiarity with APIs and SaaS products is important, along with the ability to interpret technical documentation confidently. Success in a fast-moving, reactive setting is essential, as is the ability to meet support performance goals such as CSAT and SLA targets. The role also calls for strong customer empathy, excellent written communication, attention to detail, persistence in troubleshooting, and a genuine interest in helping customers understand complex features and concepts.

Because this is one of the earliest support hires in APAC, experience helping build the foundations of a support function is especially valuable. Comfort working in a technical environment and strong ownership of outcomes are also important.

Qualifications and logistics

• A bachelor’s degree, or an equivalent mix of education, training, and professional experience, is required.
• Your studies, training, or work background should relate to the responsibilities of the role.
• Years of experience are expected to align with the internal job level for this position, but no fixed number is specified.
• The company follows a location-based hybrid policy, with staff generally expected to spend at least 25% of their time in the office; some roles may require more on-site presence.
• Visa sponsorship is available, and Anthropic will make a reasonable effort to support eligible candidates, with immigration legal assistance involved as needed.

Additional information

Anthropic encourages candidates to apply even if they do not meet every listed qualification. The company emphasizes the importance of diverse perspectives and notes that underrepresented candidates may be less likely to apply unless they feel perfectly qualified.

For safety, candidates should know that legitimate recruiters will only use @anthropic.com email addresses. The company may also work with vetted agencies that clearly identify themselves. Applicants should be cautious about messages from other domains, and no legitimate recruiter will ask for money, fees, or banking details before a first day of work. If in doubt, candidates should verify openings directly through the company’s careers page.

About the company culture

Anthropic describes itself as a highly collaborative organization that works as one team on a small number of high-impact research efforts. It values long-term progress in steerable, trustworthy AI, treats research as an empirical science, and places a strong emphasis on communication and collaboration. The company also offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a comfortable office environment.

Guidance on AI use in applications

The company provides guidance for candidates on acceptable use of AI in the application process.