Product Support Specialist, Education Team

About the Role

Join Canva's Education Team in India, working on a 12-month contract as a Product Support Specialist focused on supporting technical onboarding and integration efforts within education institutions countrywide. This remote role offers flexibility and an approximate 40-hour workweek, engaging with school systems and education departments to simplify access to Canva Education.

Key Responsibilities

• Assist school systems and education departments with Single Sign-On (SSO) configuration, domain verification, and account provisioning to enable quick and secure access for teachers and students.
• Provide technical support for integration with Google Workspace and Microsoft backends (including Entra ID / Microsoft 365), managing authentication, provisioning, and directory synchronization issues.
• Serve as the technical liaison for state partnership rollouts involving multiple authentication methods, ensuring smooth implementation.
• Troubleshoot onboarding challenges with IT administrators and district teams, escalating product-related issues to Canva’s internal teams when necessary.
• Develop and maintain clear, localized setup documentation and self-service resources to promote independent onboarding over time.
• Monitor and report common support issues and integration patterns to inform internal process improvements and reduce friction at scale.
• Support training and enablement for administrators and master trainers on account setup, access management, and troubleshooting techniques.

Candidate Profile

• Experience supporting SSO, SAML/OAuth, or identity and access management setups, with the ability to convey technical concepts to non-technical audiences effectively.
• Proficient in administering Google Workspace and Microsoft 365 / Entra ID environments, including tasks such as domain verification, account provisioning, and directory synchronization.
• Minimum of three years of experience in technical support, implementation, or solutions-oriented roles, preferably within school systems, government bodies, or large enterprises.
• Ability to remain calm and systematic during integration failures, taking ownership until resolution.
• Fluent communication skills in English and Hindi, both written and spoken.
• Capability to manage multiple concurrent projects across different school systems and stakeholders, proactively identifying risks and proposing mitigations.

Additional Information

Hiring decisions emphasize skills, experience, passion, and cultural contribution. Applicants are encouraged to share their pronouns and any interview accommodations needed. Canva values diverse skills and backgrounds, welcoming applicants who may not meet every criterion. Interviews are conducted virtually.