Junior IT Support Specialist (all genders)

Job Overview

We are seeking a motivated Junior IT Support Specialist to bolster our support team. This role requires a blend of technical insight and strong communication skills to provide excellent assistance to our clients.

Primary Responsibilities

• Serve as the first point of contact for customer issues, offering swift and knowledgeable support.
• Document and categorize tickets accurately in the ticketing system.
• Manage and administer requests through the ServicePortal from Monday to Saturday, between 6 AM and 7 PM, up to five days a week and eight hours daily.
• Efficiently escalate tickets to higher-level support teams as needed.
• Monitor and manage ticket progress in alignment with defined Service Level Agreements.

Required Skills and Qualifications

• Customer-centric and service-oriented work approach.
• Quick comprehension skills paired with organized working methods.
• Excellent verbal and written communication, particularly in German (minimum C1 proficiency) and good English language skills.
• Preferably some initial professional experience in the IT environment.

Benefits and Work Conditions

• Permanent employment offering job security.
• Strong emphasis on work-life balance, including options for remote work.
• Flexibility to work either from home or at any DATAGROUP location.
• Access to high-quality technical equipment and modern, ergonomically designed offices.
• Health incentives such as subsidies for workplace glasses, bike leasing, regular supplements, and support for sports activities.
• Discounted Germany-wide public transport ticket available at a reduced rate of 37€.
• Comprehensive onboarding and ongoing support from a dedicated Feel-Good team.
• Career development opportunities with free training sessions.
• A workplace culture that values employees highly, promotes quick communication, and fosters team spirit through events and celebrations.
• Offices located centrally with excellent public transport connections.