Product Quality Manager

Overview

This role is being shared on behalf of a partner employer, which will handle the application review and all later hiring steps. The partner is hiring a Product Quality Manager in the United States.

The position is central to protecting the accuracy, integrity, and regulatory compliance of secured lending operations in a fast-paced, AI-enabled financial setting. You will own quality control across the full lending lifecycle, including origination, servicing, collections, and non-performing loan activities, with a focus on both customer impact and compliance risk. As a key line of defense, you will build and run risk-based quality frameworks that improve decisions across the process. The role combines direct quality testing, data analysis, and partnership with Operations, Risk, Compliance, Legal, and Product teams. You will also contribute to modernizing quality measurement through automation and AI-based tools. This is a high-impact leadership opportunity for someone who does well in structured ambiguity and wants to create scalable quality systems in a regulated, high-growth environment.

Key responsibilities

• Direct the secured lending quality control program end to end, covering origination, servicing, collections, pre-close and post-close reviews, compliance testing, and investor defect analysis while maintaining consistent standards throughout the lifecycle.
• Build and manage QC sampling methods using statistically grounded, risk-aware approaches that meet regulatory expectations and audit readiness needs.
• Investigate defect trends, repurchase requests, early payment defaults, and servicing breakdowns, then turn the findings into practical remediation actions.
• Create dashboards, reporting structures, and executive summaries that track defect patterns, sampling coverage, cure performance, and corrective action status.
• Own improvements to the QC Engine, including rule oversight, output checks, and calibration of performance to keep quality measurement accurate.
• Work across Operations, Compliance, Legal, Risk, and external servicing partners to align on standards, escalation routes, and remediation delivery.
• Help the organization stay ready for regulatory exams and audits by maintaining strong documentation, evidence handling, and examination-ready workflows.

Requirements

• At least 7 years of experience in quality control, compliance testing, or risk management in consumer lending, with solid exposure to secured products such as mortgage, auto, or home lending.
• Minimum 2 years of leadership experience managing QC analysts or audit teams and owning quality programs or frameworks.
• Practical experience with pre-close and post-close file reviews, identifying defects, conducting root cause analysis, and managing corrective actions.
• Strong understanding of regulated environments and examination processes involving agencies such as CFPB, OCC, or FDIC.
• Experience creating QC sampling approaches, including both risk-based and random sampling methods.
• Knowledge of servicing oversight, non-performing loan analysis, early default monitoring, and investor-related quality concerns.
• Strong analytical ability with the skill to turn complex data into clear recommendations for senior leaders.
• Bachelor’s degree in Finance, Business, Economics, or a related discipline, or equivalent professional experience.

Benefits

• Competitive base pay with bonus potential and equity participation.
• Medical, dental, and vision coverage.
• Retirement savings plan with employer matching.
• Paid time off, holidays, and parental leave.
• Annual wellness and productivity allowances for personal development and tools.
• Mental health support, employee assistance resources, and wellness programs.
• Flexible remote-first setup anywhere in the United States.
• Learning and development support, including training platforms and career growth resources.
• Inclusive, collaborative culture centered on mission-driven financial innovation.

Additional information

The employer uses AI-enabled tools to support parts of recruitment, such as application review, resume analysis, and response assessment, but final hiring decisions are made by people. Data handling for applicants is based on legitimate interest and pre-contractual measures under applicable privacy laws, including GDPR, and applicants may request access, correction, deletion, or objection regarding their data.

The hiring partner manages the shortlist, interviews, assessments, and subsequent steps internally.