Product Owner - AI Enabled Product Development

About Clean Harbors

Clean Harbors Inc. is a leading NYSE-listed environmental and industrial services company with a revenue of $4.3 billion. Established in 1980 near Boston by Alan S. McKim, who remains Chairman and CEO, the company employs around 18,000 people with more than 450 service centers across the US, Canada, and Mexico. Clean Harbors has played vital roles in major environmental emergencies including the BP Oil Spill, anthrax attacks in New York, and several hurricanes. The Clean Harbors India Global Capability Center (GCC) in Hyderabad supports the parent company with advanced IT solutions and 24/7 shared services across finance, HR, procurement, IT, and operations, offering significant career growth opportunities.

Job Responsibilities

• Utilize AI-driven design and product tools to enhance user journey mappings, speed product discovery, validate assumptions, and convert business needs into detailed epics and user stories.
• Lead product discussions based on AI and data insights such as predictive analytics and automation to prioritize the product backlog and guide technical decisions, aligning teams with strategic objectives.
• Define and monitor key product objectives (OKRs) using AI-supported analytics to enforce iterative improvements within Agile/Scrum frameworks.
• Collaborate with stakeholders to understand and support business process requirements, translating them into ServiceNow enhancement requests with clear acceptance criteria.
• Work hand-in-hand with delivery teams and business analysts to convert business needs into actionable backlogs.
• Partner with Scrum Masters to plan sprints by prioritizing business value-aligned user stories, meeting enterprise standards and roadmaps.
• Maintain close collaboration with cross-functional teams and leadership to resolve issues and advance product delivery.
• Evaluate scope, estimate efforts, and determine timelines for development activities, coordinating with architects and delivery leads to bring solutions to production.
• Own and regularly update the product vision and roadmap, and constantly engage with agile teams to provide story estimates and validate implemented features through formal reviews and UAT.
• Provide daily platform and application support including integrations and administration, maintaining a deep understanding of current and future capabilities of the ServiceNow platform.
• Champion continuous process improvements while participating actively in skill enhancement and quality improvement initiatives.
• Adhere strictly to the company’s Mission Statement and Code of Ethics.

Required Qualifications & Skills

• 10 to 15+ years of professional experience with at least 5 years serving as a Product Owner in enterprise environments, especially manufacturing, plant operations, or enterprise IT.
• Proven ability to manage product backlogs in Agile Scrum teams, strong organizational skills to meet deadlines and communicate effectively.
• Excellent written and verbal communication skills, strong leadership capabilities.
• Ability to analyze complex problems, troubleshoot logically, and translate technical issues into business language.
• Familiarity with ITIL principles and information security best practices.
• Self-starter, capable of working with minimal supervision and collaborating across teams.
• Experience in mentoring team members and writing comprehensive business requirement documentation using relevant tools.

Preferred Qualifications

• Bachelor's degree required; master’s degree preferred.
• Extensive working knowledge of the ServiceNow platform and related ITSM modules such as change, incident, problem, knowledge, and security operations management among others.
• Proven success in delivering software products using Agile methodologies.

Work Hours & Location

This role is based in Hyderabad with a hybrid work model. Working hours are from 12:00 pm to 9:00 pm IST.

Eligibility

Any graduate is eligible to apply.