Product Manager - AI-enabled DNS Solutions

About DigiCert

DigiCert is recognized worldwide as a leader in intelligent trust, safeguarding digital environments by guaranteeing security, privacy, and authenticity in every digital interaction. Its AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messaging, AI-generated content, and agents. Trusted by over 100,000 organizations, including 90% of the Fortune 500, DigiCert prepares businesses to counter current threats and advance toward quantum-safe technologies.

Role overview

The Product Manager will spearhead the development of next-generation DNS posture management products aimed at enterprise clients. Focused on AI-enabled DNS technologies, this role aims to enhance security, reliability, performance, automation, and provide operational insights transforming DNS into an AI-native trust layer for the contemporary Internet.

Responsibilities

• Develop and prioritize AI-driven DNS functionalities aligned with DigiCert’s trust and cloud strategies within the larger DNS product roadmap.
• Convert complex customer challenges, DNS telemetry data, AI/ML features, and market intelligence into specific product requirements, user stories, acceptance criteria, and measurable success indicators.
• Collaborate with engineering, architecture, security, and ML operations teams to launch secure, scalable, and cloud-native DNS services.
• Leverage AI-supported tools to analyze user feedback, generate insights, prototype workflows, and validate concepts with customers and engineering teams early in the development process.
• Expand product capabilities involving DNS resolution, traffic management, observability, automation, anomaly detection, security use cases, and posture management.
• Define and monitor key performance metrics including adoption rates, latency, reliability, automation efficacy, anomaly detection accuracy, and trust signal precision.
• Assist with go-to-market strategies by partnering with Product Marketing, Sales, and Customer Success teams on launch planning, messaging, training, pricing, and monitoring adoption.
• Engage with customers, partners, field teams, and standards organizations to validate requirements and guide roadmap priorities.
• Utilize telemetry, dashboards, customer input, experimentation, and A/B testing to prioritize development and assess product impact.
• Rapidly validate and iterate product ideas, ensuring continuous delivery of value without compromising security, reliability, or trust.

Requirements

• Minimum four years of experience in product management for cloud, networking, security, infrastructure SaaS, developer platforms, or technical B2B products.
• Hands-on experience collaborating with engineering teams on AWS, Azure, GCP, or similar cloud platforms.
• Understanding of DNS, networking, distributed systems, or cloud infrastructure domains.
• Knowledge of AI/ML product principles including inference workflows, automation, anomaly detection, model assessment, and collaboration with ML operations.
• Demonstrated ability to translate ambiguous technical issues into clear product specifications, user stories, acceptance criteria, and project milestones.
• Proven track record of delivering early-stage (0→1) product functionalities with agility and iterative improvements.
• Strong analytical and narrative skills to leverage data, customer insights, and technical trade-offs in product decision-making.
• Practical experience with AI-assisted tools such as Figma, Cursor, or Copilot for discovery, prototyping, and requirements elicitation.
• Experience supporting go-to-market efforts via launch coordination, collateral development, training, pricing inputs, and tracking adoption/success.
• Excellent cross-team collaboration skills involving engineering, marketing, sales, customer success, support, and leadership.
• Self-motivated with strong ownership, attention to detail, and a dedication to building enterprise-grade, secure, and reliable infrastructure products.

Preferred Qualifications

• Background in DNS, traffic management, network security, observability, or infrastructure automation.
• Comfort operating with startup-like urgency on enterprise-level product development.
• A builder’s mindset accustomed to ambiguous environments where initial product solutions are formed.
• Keen instincts for security, trust, automation, and operational resilience.
• Familiarity with cloud-native and open-source infrastructure ecosystems.

Benefits

• Competitive leave policies offering generous time off.
• Comprehensive premium benefits package.
• Support for education, wellness, and lifestyle enhancements.

Additional Information

To ensure candidate security and the integrity of the hiring process, all applications must be submitted via DigiCert’s careers portal. Direct submissions via email will not be considered.