Product Designer - Voice and Multimodal Experiences, Amazon Music

Role Overview

Join Amazon Music's Core Experiences Design team as a Product Designer focused on crafting voice-first and multimodal user interactions that redefine how users engage with music via spoken language. This role merges visual design with conversational UX to produce natural, intuitive voice interactions compatible with Alexa-enabled devices. Your design work will span crafting TTS responses, anticipating customer dialogue, and ensuring harmony between spoken content and on-screen displays.

Key Responsibilities

• Design voice interaction flows and text-to-speech (TTS) responses that are clear, natural, and context-sensitive for Amazon Music users.
• Develop conversational wireframes, dialogue scripts, response maps, and flow diagrams to express design intent effectively.
• Iterate on both single-turn and multi-turn voice interactions, predicting user responses and improving prompt clarity.
• Collaborate closely with product designers, managers, engineers, and researchers to integrate feedback, technical constraints, and user insights into the design process.
• Create high-fidelity mockups for voice and screen combined experiences using existing templates and design systems.
• Ensure voice responses are coherent and aligned with overall platform voice patterns through cross-team partnerships.
• Present design concepts and iterations to partners and stakeholders for critique and refinement.
• Contribute sample dialog interactions and data for language model training under senior designer guidance.

Typical Work Day

Your day includes reviewing TTS responses on devices like Echo Show to ensure pacing and hierarchy are optimal, sketching multi-turn flows for complex voice commands, aligning with product managers on edge cases, collaborating with engineers on technical feasibility, participating in design critiques, and documenting iterations and research questions in design tools such as Figma.

About Amazon Music

Amazon Music offers immersive audio entertainment that connects fans, artists, and creators through personalized playlists, exclusive podcasts, livestreams, and artist merchandise. The service provides tiered access: Prime member shuffle mode, Amazon Music Unlimited for full on-demand HD and Ultra HD audio, and a free tier via app or Alexa devices. The team innovates at the crossroads of music and culture, impacting a global user base.

Basic Qualifications

• Minimum two years of professional design experience.
• An accessible online portfolio showcasing relevant design work.
• Proficiency in Figma and other prototyping tools.
• At least one year of experience specifically in conversational or multimodal design.

Preferred Qualifications

• Experience working in fast-paced, highly agile environments.
• History of collaborating within multidisciplinary teams and direct interaction with developers during design implementation.

Additional Information

Amazon is committed to equal employment opportunities without discrimination based on veteran status, disability, or other protected categories.

Applicants based in Los Angeles County must work safely and cooperatively, uphold company policies and legal requirements, communicate effectively, and support customer service excellence. Criminal history considerations follow local Fair Chance Ordinances.

The company provides accommodations for applicants and employees with disabilities throughout the hiring and onboarding process.

Compensation and Benefits

Salary ranges vary by location, for example: Culver City with $81,000 to $141,700 annually; San Francisco and Sunnyvale with $90,300 to $158,100 annually; Seattle with $81,000 to $141,700 annually. Compensation also includes sign-on bonuses and restricted stock units (RSUs). Comprehensive benefits cover health insurance, mental health resources, 401(k) matching, paid leave, and family support.

Location

This position is onsite at Culver City, CA.