Product Analyst - Marketplace

About the Team

The Chatbot & Customer Service group is working to transform the shopping experience on the platform through advanced conversational AI. The team is looking for a Product Analyst who enjoys using data to improve chatbot performance and product direction. In this position, you will do more than routine analysis: you will build a strong understanding of the machine learning models behind the chatbot, create reliable evaluation systems, and work closely with Data Scientists to guide model improvements and product decisions. Your work will help make the shopping assistant more useful, intuitive, and effective for millions of users.

What You'll Do

• Design advanced measurement systems and evaluation methods to define what success looks like for the chatbot, including user satisfaction, conversation quality, task completion, and broader business outcomes such as conversion uplift and support ticket reduction.
• Turn data findings and model performance insights into practical recommendations for product and engineering teams, helping shape the roadmap and feature priorities.
• Collaborate closely with Data Scientists, ML Engineers, and Product Managers to build hypotheses, set up A/B tests and multivariate experiments for model and feature releases, and assess the outcomes with clear next-step recommendations.
• Study the full user journey within chatbot conversations to pinpoint where users drop off, where the experience breaks down, and where it performs especially well, while also working with UX Researchers to combine data insights with qualitative feedback.
• Present analysis and recommendations clearly to stakeholders at all levels, and create scalable dashboards and reports that keep chatbot performance visible and understandable.
• Build strong expertise in marketplace behavior and conversational commerce so you can serve as a key subject matter expert on the business impact of the chatbot.

Requirements

• A bachelor's degree or higher in Business Analytics, Statistics, Computer Science, Mathematics, or a closely related science/technology discipline.
• At least 1 year of experience in a Data Analyst, Business Analyst, Product Analyst, Customer Analyst, Consultant, or similar role is preferred.
• Strong command of analytical tools such as SQL and Excel.
• A high level of ownership, accountability, and the ability to work independently.
• Excellent analytical ability, curiosity, business awareness, and written and verbal communication skills.
• Structured thinking and strong problem-solving ability, with the capacity to break down complex issues into practical actions.
• Hands-on experience with data visualisation tools such as Tableau or Data Studio.
• A willingness to learn, accept feedback, and continuously improve.
• Broader exposure to the different areas of data analysis is preferred.

Additional Information

This position is based in Singapore and is a full-time onsite role.