Process Executive - Lead Management & Customer Success Specialist

Role Overview

This position involves energizing the sales funnel and enhancing the in-store experience. The specialist will actively seek out new business opportunities, maintain ongoing relationships with prospective clients, finalize sales transactions, and deliver exceptional customer support both via phone and in-person at the showroom.

Primary Responsibilities

• Actively pursue potential clients by identifying and following up on new leads promptly.
• Diligently follow up on pending quotations to successfully close deals and ensure order processing until fulfillment.
• Manage all incoming customer calls and warmly assist visitors in the store, ensuring a positive interaction.
• Support sales operations by preparing essential sales paperwork and aiding promotional activities or store events as required.