Prisoner Custody Officer

About the Role

We are seeking a Prisoner Custody Officer (PCO) to join our Prisoner Escort Custody Services team at Exeter Law Court (EX1 1UG). In this critical role, you will help maintain a secure and safe justice environment by managing detainees throughout court proceedings. You will be part of a team dedicated to supporting the justice system with job security, professional development, and competitive salary progression.

Position Details

• Starting salary of £24,596 (35 hours per week), increasing to £25,555 from 1st September 2026.
• Opportunity for annual salary increases across subsequent years (Year 2: £26,191; Year 3: £26,684; Year 4: £27,180).
• Role operates 24 hours a day, 6 days a week, with early and late shifts on a rota set 12 weeks in advance.
• Flexibility in working hours is essential, with part-time options available only across full working days.

Key Responsibilities

• Escort detainees within the court settings including courtrooms and holding cells.
• Supervise detainees during court hearings to maintain safety and security.
• Manage sensitive situations while upholding strict confidentiality.
• Promote detainees’ welfare by facilitating access to food, drink, and wellbeing checks.
• Monitor detainee behaviour and respond proactively to incidents or risks.
• Conduct thorough searches to ensure a secure environment.
• Maintain detailed and accurate records and documentation.
• Collaborate closely with court staff and partner agencies to ensure seamless operations.

Candidate Requirements

• Applicants can come from diverse backgrounds; commitment and dedication to making a positive impact is essential.
• Completion of a paid 5½-week training program will be provided.
• Desirable: Full UK driving licence (categories B/B1).
• Physical fitness appropriate to job demands.
• Effective written and verbal communication skills.
• Ability to maintain composure and make sound decisions under pressure.
• Competence in managing behaviour and de-escalating conflicts.
• Team-oriented with aptitude for following procedures precisely.
• Demonstrate professionalism, integrity, and respect for confidentiality.

Benefits and Perks

• Annual leave starting at 20 days, increasing to 25 days after 7 years’ service, plus pro-rated bank holidays.
• Pension scheme with up to 6% contribution from both employee and employer.
• Comprehensive training and development including ongoing learning opportunities, mentoring, and internal progression pathways.
• Employee wellbeing support via Employee Assistance Programme, mental health charity MIND, and health cash plans.
• Discounts on retail, leisure, cinema, hospitality, mobile plans, and Serco-operated gyms.

Application Process

• Submit an online application including eligibility questions and assessments.
• Participate in virtual competency-based interview, roleplay, and written exercises.
• Undergo right to work verification, vetting checks, and enhanced Disclosure and Barring Service clearance.
• Successful candidates will be offered employment with a confirmed training start date.

Additional Information & Conditions

• Role requires Ministry of Justice Enhanced Level 2 clearance through DBS.
• Subject to random alcohol and drug testing.
• Not eligible for Skilled Worker visa sponsorship; applicants must have the right to work in the UK with at least two years remaining on any visa and at least one year’s UK residency.
• All employees must complete safeguarding training and comply with related policies to protect children and vulnerable adults.

About the Company

We are a global organization delivering essential public services across sectors including defence, transport, justice, healthcare, and citizen services. We emphasize innovation, diversity, inclusion, and workforce wellbeing through various employee networks and policies committed to equal opportunities and fair access to employment.