Prison Support Officer - HMP Grendon and Spring Hill

Role Overview

Join His Majesty’s Prison and Probation Service as an Operational Support Grade (OSG) at HMP Grendon and HMP Springhill. This role involves supporting the smooth and safe daily operations of a busy prison environment. Tasks are diverse, ranging from security checks and searches at entry points to managing deliveries, supervising visitors, and monitoring phone and CCTV systems. The position combines desk-based responsibilities with active, physical duties such as lifting, carrying, and escorting vehicles across the prison grounds.

Candidate Profile

No formal qualifications are required; however, effective communication skills and the ability to remain calm under pressure are essential. The role is dynamic and fast-paced, providing a strong foundation for a long-term career within the prison service. Good judgment, common sense, and teamwork are critical qualities for success.

Working Conditions

The role involves working varied shifts including nights and weekends. Driving is a core component, so candidates must hold a full and valid UK Driving Licence.

Career and Development

This position offers limited prisoner contact compared to prison officers, though occasional interaction may occur depending on location. It provides valuable insight into prison operations and pathways for career advancement, including potential progression through an OSG-to-Prison Officer conversion scheme.

Compensation and Benefits

• Starting salary of £29,432 per year
• Annual leave starting at 25 days, increasing to 30 days after 10 years (pro-rated)
• Nine additional bank, public, and privilege holidays
• Participation in a paid Level 2 apprenticeship in customer service
• Access to the Civil Service pension scheme
• Season ticket loans, retail discounts, Employee Assistance Programme, and Cycle to Work scheme