Principal Business Consultant, AI

Position Overview

This role, based in Canada and offered through a partner company, focuses on steering organizations through AI-driven transformations by delivering measurable business impact through advanced technology solutions. The consultant combines deep consulting expertise, operational insight, and technical know-how to lead AI and self-service initiatives that enhance enterprise processes and customer experiences.

Key Responsibilities

• Lead engagements centered on business process transformation, operational enhancements, and adoption of AI-powered and self-service solutions.
• Collaborate closely with clients to comprehend their business goals, operational workflows, technical needs, and identify AI implementation opportunities.
• Advise organizations on strategic optimizations to workflows and technology investments to boost efficiency and value realization.
• Establish and nurture trusted relationships with senior leadership as a principal advisor throughout consulting projects.
• Coordinate cross-functional teams including application and data consultants to ensure program alignment and smooth delivery across initiatives.
• Set business success metrics, track progress, and confirm solutions yield tangible benefits for customers and business units.
• Translate business requirements into executable plans, architectural designs, and deployment strategies.
• Align product introductions and adoption tactics with clients’ specific use cases, goals, and desired outcomes.
• Facilitate stakeholder consensus, gain buy-in, and lead change management to ensure successful adoption.
• Contribute to technical project planning to fully capture business needs, industry standards, and customer objectives.
• Develop and present executive-level presentations, demos, and recommendations demonstrating AI solution value.
• Analyze operational data and customer insights to pinpoint areas for automation, process improvement, and enhanced client interactions.

Required Qualifications and Skills

• At least 5 years’ experience in AI solutions, self-service technology implementations, digital transformation, or software consulting related to these domains.
• Bachelor’s degree in Business, IT, Computer Science, or a related discipline is preferred.
• Extensive background in enterprise software consulting, business process optimization, and customer success strategies.
• Experience with contact center technologies, digital self-service channels, or customer experience platforms is highly desirable.
• Understanding of AI technologies, especially generative AI for customer service contexts, is an asset.
• Familiarity with knowledge management systems, interactive voice response (IVR), automatic call distributor (ACD) systems, or customer routing platforms is preferred.
• Proven leadership of complex consulting projects delivering operational improvements and business value.
• Strong executive presence with the ability to influence senior stakeholders and develop strategic partnerships.
• Experience navigating matrix organizations, effectively coordinating across product, engineering, implementation, and business teams.
• Excellent communication and presentation abilities with a talent for simplifying complex concepts.
• Data-driven analytical skills to interpret information and design impactful recommendations.
• Self-motivated with strong organizational skills, capable of leading multiple priorities and thought leadership in evolving technology landscapes.

Benefits and Work Environment

• Flexibility to work remotely while leading meaningful AI transformation projects.
• Chance to engage with cutting-edge AI and digital tools to elevate customer experience and enterprise performance.
• Significant consulting role influencing enterprise-wide strategic transformations.
• Collaborative setting involving cross-functional teams from technology, product, and customer success domains.
• Opportunities to deepen expertise in AI adoption, automation, and emerging technologies for enterprises.
• Potential for career advancement within a global technology organization.
• Compensation package commensurate with skills, qualifications, and experience.
• An inclusive culture emphasizing innovation, teamwork, and ongoing professional growth.

Additional Information

The partner company manages all applicant communications and subsequent hiring steps. The selection process benefits from AI-powered candidate evaluation to streamline fairness and efficiency, but final decisions rest with humans. Applicants’ data privacy is maintained according to applicable laws with transparency concerning the use of AI in the recruitment process.