Post Office Manager - Full Time with Flexible Shifts

Location

2410 22Nd St. W, Unit 20, Saskatoon, Saskatchewan, S7M 0V7

About the Company

At Shoppers Drug Mart, we are dedicated to advancing health and wellness across Canada. We provide a range of services from prescription fulfillment to walk-in clinics and a valued loyalty program, consistently focusing on customer care and support. With over 1,300 locally owned and operated stores nationwide, Shoppers Drug Mart is not only an excellent shopping destination but also a great workplace that values collaboration, kindness, and inclusivity. Join us to help shape a healthier future for your career and Canadians alike.

Role Importance

The Post Office Manager is responsible for coordinating and delivering comprehensive retail postal services—including courier shipments, postal boxes, money transfers, and call-in parcels—to Shoppers Drug Mart customers. This role focuses on maximizing revenue from the postal department while ensuring high customer satisfaction.

Responsibilities

• Lead by example, fostering adherence to the company's core values among Post Office staff.
• Conduct interviews and recommend candidates for hiring.
• Ensure that Post Office cashiers maintain compliance with all store standards and policies.
• Provide training, ongoing coaching, and guidance to employees on their job functions.
• Support the completion of performance reviews for Post Office cashiers in collaboration with the Front Store Manager (FSM).
• Guarantee delivery of exceptional customer service that goes beyond expectations.
• Ensure employees maintain a professional public image aligned with the Uniform Policy.
• Implement loss prevention procedures and ensure compliance with parcel check protocols.

Qualifications

• Ability to plan, exercise sound judgment, and make independent decisions related to customer requests.
• Ask insightful questions to arrive at appropriate solutions when addressing customer concerns.
• Execute tasks and goals as directed by management promptly.
• Prior experience in retail environments and cash handling is essential.
• Strong interpersonal skills and effective verbal and written communication abilities.
• Efficient time management and excellent organizational and planning capabilities.
• A dedicated commitment to delivering outstanding customer service.

Working Conditions

• The role requires flexibility to work various shifts including nights and weekends.

Why Work Here?

As part of Shoppers Drug Mart, acting as consultants supporting internal customers and Associate-Owners, you gain rare retail industry experience with an award-winning Canadian brand. Benefits include a purchase discount, competitive salary, and access to online learning through our Academy. Embrace ownership of your role and deepen your care for your work, colleagues, customers, and community.

Diversity and Inclusion

Shoppers Drug Mart values Canada’s diversity as a significant strength and is committed to reflecting this in our products, hiring practices, and organizational culture. Accommodations are offered for applicants with disabilities throughout the recruitment and employment process. We prioritize compliance with laws as part of our Code of Conduct to uphold trust with customers and stakeholders.