Play Facilitator

About the Company

OliOli® began as a pioneering children’s museum built around open-ended play and immersive learning. The team is now launching Hoppi®, a new family-focused play destination opening soon in a mall in Abu Dhabi. Hoppi® is being created for children aged 2 to 8, with active play experiences and hands-on exhibit spaces designed to spark imagination, exploration, and enjoyment while offering parents a safe, welcoming, and enriching environment.

About the Founders

The founders describe themselves as young parents who have been fortunate to pursue a dream centered on helping children become happier, more creative, imaginative, informed, inspired, aware, balanced, and amazed. Their goal is to create joyful experiences and memorable moments for children.

Role Overview

Play Facilitators, also referred to as Imaginators, help bring Hoppi®’s vision to life by creating memorable experiences for children. In the exhibit areas, they serve as brand ambassadors and are expected to interact with every visitor in a warm, thoughtful, empathetic, and joyful way.

Key Responsibilities

• Represent the Hoppi® brand and ensure that every guest has an experience that is inclusive, culturally appropriate, positive, and memorable.
• Welcome visitors and guide them through the building, including information about exhibit areas and available programs.
• Help build a visitor-first, upbeat, and collaborative team culture.
• Wear the mascot costume for special events when required.
• Supervise groups of children visiting through schools, birthday celebrations, or camp activities.
• Host themed birthday parties for children and dress in costumes that align with the party theme.
• Gather guest feedback and share suggestions and observations with the team.
• Carry out daily opening and closing routines, including cleaning, replenishing supplies, and preparing program materials.
• Understand Hoppi®’s philosophy and its developmental, educational, and learning goals.
• Participate in training that strengthens visitor engagement in the Hoppi® style.
• Lead field trips and interact appropriately with teachers and students based on age group.
• Work with the team to keep the facility, galleries, and corners clean, orderly, well supplied, visually appealing, and properly maintained.
• Support child and visitor safety at all times.
• Assist visitors during incidents or emergency situations.
• Take responsibility for facility safety and report needed repairs or changes.
• Complete training and be ready to follow emergency procedures such as fire evacuation and accident reporting during operating hours.

Requirements

• Availability to work on weekends and public holidays.
• Preferably some academic background or experience in customer service, family learning, or retail operations.
• Prior exposure to working with young children aged 1 to 10 and their families in recreational settings, after-school programs, or classrooms is an advantage.
• Strong communication skills and the ability to engage positively with children, adults, and large groups.
• Fluency in English is required; knowledge of other languages such as Arabic, Russian, or Chinese is an added advantage.
• Comfort working in a fast-moving, high-volume environment.
• Ability to collaborate effectively with diverse colleagues and visitors.
• Self-driven, motivated, and able to thrive in a team-based, collaborative workplace.
• Energetic, positive, respectful of diversity, patient, empathetic, friendly, and courteous.
• Genuine interest in working with children and families.
• Flexible and able to take on a variety of tasks.

Perks

• Opportunities for internal growth and professional development.
• A diverse and welcoming team environment.
• Employee discounts on Hoppi® products.
• Regular team social events and outings.
• An employee referral program.

Additional Information

This is a full-time onsite position in Abu Dhabi, UAE. The role may involve wearing costumes, including mascot attire, and leading themed birthday celebrations and group activities.

Eligibility

Candidates who are comfortable working with children and families, can handle busy visitor-facing environments, and are available on weekends and public holidays are well suited for this role.