Personal Concierge - Waldorf Astoria Doha Lusail

Job Overview

Envision yourself brightening guests’ days by providing exceptional service at Waldorf Astoria Doha Lusail. As a Personal Concierge, you will be the welcoming face that guides guests through check-in and check-out while enriching their stay with memorable hospitality experiences.

Key Responsibilities

• Warmly welcome guests upon arrival, complete the check-in process including verification of details, room assignments, key issuance, and assist with bell service as needed.
• Ensure smooth guest departures by accurately handling check-out procedures such as verifying charges, processing payments, issuing receipts, and operating the point-of-sale system.
• Offer thorough knowledge of the hotel’s rooms, rates, promotions, and local attractions to expertly address guest inquiries.
• Encourage hotel service utilization through effective up-selling to enhance guest experience and optimize revenue.
• Attend promptly and professionally to guest requests and any issues, managing messages and communications with care and urgency.

Qualifications & Values

Success at Hilton is driven by core values which include a passion for hospitality, integrity, leadership, teamwork, ownership, and a focused sense of urgency to positively impact every interaction.

About Hilton

Hilton is a global hospitality leader renowned for providing both exceptional guest experiences and a rewarding workplace. With over 3 billion guests welcomed globally, Hilton continues to set industry standards through its award-winning culture and commitment to employee growth. Join us to begin or advance your career, delivering memorable stays and creating an inspiring work environment.