Personal Banker - Loan DST

Role Overview

This position requires achieving monthly sales targets within the financial year, focusing on selling personal banking products ethically and professionally to prospective customers through both calls and face-to-face meetings.

Key Responsibilities

• Meet monthly sales goals by targeting and contacting potential customers via phone and in-person visits.
• Promote and sell personal banking services and products in an ethical and structured manner.
• Engage in micro marketing initiatives including kiosk activities and direct marketing efforts.
• Handle objections effectively to encourage customer purchases or payroll transfers.
• Ensure timely processing and high-quality adherence for all customer applications as per guidelines.
• Comply rigorously with the bank’s policies on products, customer KYC, FATCA, AML CTF, and interactions with third parties.
• Maintain detailed sales records in daily reports and update CRM with leads and contacts.
• Participate actively in team meetings, trainings, compliance sessions, and reward-related events.
• Uphold the highest standards of ethics and integrity, reporting any breaches immediately to senior management or governance bodies.

Work Environment and Relationships

• Operate in a competitive, dynamic, and regulated environment with defined business domains and bank policy adherence.
• Maintain close communication with supervisors and team members to meet business objectives.
• Function in a daily reporting setup and work six days a week.

Problem Solving and Decision Making

• Understand customers' unique financial situations to tailor sales approaches.
• Assist both staff and customers in reaching their respective goals with courteous and accurate service.
• Possess comprehensive product knowledge to ensure timely submission of complete documentation.

Required Knowledge and Experience

• Background in sales that demands confidence, persistence, and effective communication skills.
• Basic familiarity with retail banking products, services, policies, and processes.
• Minimum of one year of sales experience in any discipline.

Additional Information

This role is full-time based in Dubai, United Arab Emirates. The bank emphasizes integrity and compliance in all aspects of the job. Working six days a week is required, with responsibilities including regular reporting and team collaboration.