People Relations Partner

About H&M Group

H&M Group is a global home for fashion brands and ventures, built around the idea that great design, accessible pricing, and responsible solutions can coexist. The company aims to make fashion available to everyone, with customers shaping every decision. Its teams are made up of passionate colleagues who share a common culture and values, and they work together to help move the fashion industry toward a more inclusive and sustainable future.

About the Role

The People Relations Partner supports the business by applying consistent and compliant people relations practices. This includes handling labor law topics, employee matters, workplace wellbeing, and collaboration across teams. The role also advises leaders, supports capability building through training, and helps foster a workplace that is safe, fair, and engaging.

This is a hybrid position reporting to the People Manager and based in the Toronto Support Office.

What You’ll Do

• Ensure people practices follow local labor laws, regulations, and collective agreements while maintaining a consistent and compliant approach.
• Build productive relationships with employee representatives, works councils, and unions to support a positive labor relations environment.
• Provide expert guidance on labor law, workplace health, wellbeing, and employee case handling to promote fair treatment.
• Support the handling of individual employee matters, internal investigations, grievances, and disciplinary processes.
• Help Store Managers manage illness-related cases, including support for difficult conversations, and work with case managers to meet local legal requirements such as gatekeeper law compliance.
• Take part in arbitration and dispute-related processes.
• Own the local grievance process and the related tools and support materials.
• Contribute to change initiatives and strategic projects that require People Relations expertise.
• Work with business leaders and colleagues to deliver People Relations strategies that align global direction with local legal and employee needs.
• Partner across functions to help create a safe, healthy, and inclusive workplace that supports wellbeing and engagement.
• Lead or support local and Sales Market initiatives that strengthen People Relations capabilities and support organizational change.
• Deliver training and communication to managers on labor relations, health and safety, and employee engagement.
• Make sure managers have the knowledge and tools they need to handle People Relations responsibilities effectively.
• Coach people leaders on goal setting, performance measures, and improvement actions.
• Translate business needs into practical People Relations actions.

Requirements

• A university degree in Human Resources, Labor Law, or a related field, or equivalent practical experience.
• Background in People Relations, Labor Relations, or HR Business Partnering.
• Strong understanding of labor law, collective bargaining, and health and safety rules.
• Solid advisory, communication, and stakeholder management skills.
• Proven experience handling complex employee cases and negotiations.
• An analytical, proactive, and solution-focused working style.
• Fluent English; knowledge of additional local languages is an asset.

Why Join H&M

• H&M values diverse backgrounds and welcomes people regardless of race, ethnicity, gender, age, religion, sexual orientation, or disability.
• The company is guided by seven core values that have shaped its success for more than 75 years.
• Employees can connect through Colleague Resource Groups for community and networking opportunities.
• The workplace encourages individuality and authenticity.
• There is access to a large global talent network with broad opportunities for growth.
• Employees receive a staff discount at H&M, & Other Stories, and COS.

Compensation and Employment Details

The posted salary for this position is 113994 per year. This role is salaried and exempt. Additional responsibilities may be assigned as needed, and the listed duties are not exhaustive. The company may adjust pay based on candidate qualifications, within or outside the posted range, and the range may change in the future.