People Operations Executive

Company Overview

Filmhouse Group operates a collection of businesses in media and entertainment, including the award-winning Filmone Entertainment and Filmhouse Cinemas. The organisation exists to create memorable experiences through content that entertains and inspires, while delivering world-class service and strong value to its audience. Its corporate operations team helps keep the business aligned with international best practices.

Role Summary

The People Operations Executive will support cinema locations across Nigeria with day-to-day HR operations, employee relations, payroll coordination, recruitment support, compliance, and reporting. This position serves as a key link between cinema teams, site leadership, and the central HR function.

Cinema People Operations

• Serve as the initial HR contact for managers and employees across cinema sites.
• Carry out regular location visits, gather organised staff feedback, and surface concerns early.
• Assist cinema leadership with routine people-management decisions and related documentation.
• Keep headcount and employee records accurate for each cinema location.
• Monitor attendance, leave, and workforce information for the weekly HR summary.

Payroll & Compensation Administration

• Gather, check, and submit payroll data for cinema staff on a monthly basis.
• Work with the Finance team to support prompt and correct salary payments.
• Monitor shift allowances, incentive pay, and other variable compensation elements.
• Address payroll-related questions from staff in a timely and accurate manner.

Employee Relations & Welfare

• Manage initial disciplinary, grievance, and welfare issues in accordance with company policy and Nigerian labour law.
• Escalate complex or sensitive matters to the Head of HR with complete context and supporting records.
• Support probation reviews, contract renewals, and employee exit procedures for cinema staff.
• Develop strong working relationships with cinema teams so employees feel supported and heard.

Talent Acquisition & Pipeline

• Assist with hiring for cinema-based positions in coordination with the support office HR team.
• Continuously identify potential candidates and add strong profiles to the talent pool, even when no role is currently open.
• Coordinate onboarding for new cinema employees, including induction, paperwork, and system setup.
• Ensure new joiners are properly integrated and supported during their first 90 days.

Reporting & Compliance

• Submit reliable field information for the weekly HR snapshot and monthly reports.
• Make sure all cinema HR records are complete, properly filed, and ready for audit review.
• Spot and report compliance concerns and people-related risks before they escalate.

Qualifications

• 2 to 4 years of HR experience, especially in field-based or operational HR roles.
• Practical experience in payroll administration.
• Strong capability in employee relations.
• Warm personality and excellent interpersonal communication.
• Positive, energetic presence that improves team morale.
• Ability to identify promising talent.
• Comfort working across multiple sites and travelling regularly to cinema locations throughout Nigeria.
• Highly organised, careful with details, and dependable.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Degree in Human Resources, Business Administration, or a related discipline.

Additional Information

• CIPM certification or an equivalent professional qualification is an added advantage.
• Experience in hospitality, cinema, retail, or another customer-facing multi-site environment is preferred.
• Familiarity with Nigerian labour law, especially in relation to shift workers and casual staff, is useful.
• Experience supporting disciplinary and misconduct procedures is beneficial.