People & Culture Coordinator (Human Resources)

Company Overview

Fairmont Hotels & Resorts is a global luxury hospitality brand known for creating memorable guest experiences. With more than 30,000 team members around the world, the company focuses on outstanding service, a culture of high standards, and delivering special moments.

Hotel Overview

Located in Georgetown, the Washington, D.C. property offers a polished base in one of the city’s most distinctive neighborhoods. The area blends political significance, historic character, and a lively mix of dining, cultural, and social experiences, while the hotel itself is designed to feel like a private residence in the Capital.

Role Summary

Reporting to the Assistant Director of People & Culture, the People & Culture Coordinator supports the smooth operation of the HR office by handling administration, communication, and office coordination. The role is central to ensuring that current and new colleagues experience a welcoming, organized, and professional environment. Strong attention to detail, follow-through, and time management are essential.

Key Responsibilities

• Create a workplace atmosphere that encourages colleagues to stay engaged and feel part of something meaningful.
• Represent and reinforce the values of respect, belonging, integrity, empowerment, and excellence.
• Handle colleague questions and concerns promptly, professionally, and with a service-focused approach.
• Help eligible team members navigate the hotel’s benefits offerings.
• Support internal communications, including hotel updates, training schedules, and social media-related communication.
• Manage day-to-day office administration and document flow while following brand and hotel policies and protecting confidentiality.
• Prioritize incoming phone calls and walk-in visitors, ensuring timely and appropriate follow-up.
• Assist with recruitment-related activities across the hiring process.
• Maintain accurate employee information across systems, including bi-weekly payroll, benefits administration, and monthly reports.
• Coordinate new hire documentation and onboarding administration.
• Support and help facilitate new employee orientation under the direction of the People & Culture Manager and Director.
• Contribute to a safe and clean work environment and take part in ongoing safety programs.
• Handle workers’ compensation claims and support short-term disability and long-term disability requests.
• Help strengthen employee morale, satisfaction, and team spirit.
• Assist with colleague events, hotel committees, town halls, DEI initiatives, recognition programs, celebrations, and the annual colleague holiday party.
• Provide additional support to the People & Culture office and hotel operations when needed.

Qualifications

• Demonstrated ability to work professionally in a highly confidential setting and interact with visitors tactfully, warmly, and diplomatically.
• Strong written and verbal communication skills.
• Comfort working in a busy, fast-moving environment.
• Well organized, goal-oriented, adaptable, and able to remain effective under pressure.
• A university or college degree in Human Resources or a related discipline is an advantage.
• Strong computer proficiency, especially with MS Office tools such as Word, Excel, and Outlook, plus presentation skills.
• Familiarity with U.S. employment law is an advantage.
• Excellent attention to detail and a proactive, self-starting mindset.

What You’ll Bring

• A commitment to the Fairmont brand promise and a luxury service mindset in all interactions.
• An inclusive approach that helps every individual feel respected and valued.
• A leadership style that empowers colleagues, provides support, and recognizes contributions.

Employee Benefits

Team members can access a range of colleague perks, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, dining and wellness discounts, and other lifestyle benefits. Additional offerings include paid time off, medical, dental and vision insurance, 401(k), learning programs through academies, career growth opportunities across the property and globally, CSR engagement, discounted gym access, an employee assistance program, discounted city bike membership, discounted pet insurance, life and accidental death & dismemberment insurance, and short-term disability coverage.

Compensation

The pay range for this role is $28.00 to $31.00 per hour.

Physical Requirements

• The job involves frequent standing, walking, and sitting during the shift.
• The role may require lifting, pushing, and pulling items weighing up to 40 lbs.

Important Notes

This job summary is not meant to list every duty or responsibility. The work involved may change at any time, with or without notice.

Work Authorization

Applicants must be able to show proof that they are legally authorized to work in the United States.

Diversity, Equity, and Inclusion

The organization is committed to building an inclusive workplace and attracting, hiring, and advancing diverse talent. It aims to embed equitable and inclusive practices throughout its operations. The Washington, D.C. Georgetown property is an equal opportunity employer.