Payroll Support Specialist

About the Role

Surge Staffing is hiring a service-oriented, detail-driven Payroll Support Specialist to support its expanding team. In this position, you will help branch offices with payroll processing, Time & Labor system support, and general payroll questions.

The right candidate communicates clearly, enjoys assisting others, and can solve problems while maintaining a high level of customer service. You should be able to juggle multiple priorities, protect sensitive information, and stay composed in a fast-moving environment while ensuring payroll support is accurate and completed on time.

Core Responsibilities

Payroll Support

• Help branch teams enter and process payroll accurately and within required timelines.
• Respond to payroll questions, concerns, and troubleshooting needs from branches.
• Work toward quick and effective resolution of payroll-related issues.
• Provide guidance to branch staff on how to resolve payroll issues affecting temporary employees.

Time & Labor System Support

• Act as a key support contact for the Time & Labor platform used across branch locations.
• Walk users through system steps and recommended practices.
• Investigate technical or process issues and escalate them when appropriate.

Payroll Administration

• Maintain employee records in internal systems, including direct deposit enrollments and changes, wage garnishments, employment verification details, and other payroll updates.
• Protect the accuracy and confidentiality of employee and payroll data.

Customer Service and Issue Resolution

• Provide strong service to branch teams and other internal partners.
• Apply good judgment and discretion when resolving payroll matters.
• Develop positive working relationships through professional communication, active listening, and a helpful attitude.
• Go the extra mile to support branch operations whenever needed.

Qualifications

Required

• Strong verbal and written communication skills, along with solid customer service and active listening abilities.
• Good analytical thinking and problem-solving capability.
• Excellent organization and time management skills.
• Comfortable using computers and entering data accurately.
• Able to manage highly confidential information responsibly.
• Capable of performing well in a busy environment while staying calm under pressure.

Preferred

• Background in payroll, administration, customer service, or support work.
• Exposure to payroll, HRIS, or Time & Labor systems.
• Experience training or assisting remote teams.

Skills and Competencies

• Customer-focused mindset
• High attention to detail
• Accuracy in data handling
• Multitasking and prioritization
• Problem solving
• Critical thinking
• Decision making
• Professional communication
• Team collaboration
• Independent work style

Why This Role Matters

At Surge Staffing, the goal is to help people and businesses succeed. In this role, you will directly support branch teams, contribute to payroll accuracy, and provide service that makes a meaningful difference across the organization.