Patient Service Representative - Billing

Role overview

This is a remote patient support role for a partner healthcare organization in the United States. The hiring company handles the application process and all follow-up steps. In this position, you will be a central contact for patients, care teams, and insurance-related workflows, with a strong emphasis on billing assistance and financial communication. The role blends customer service, healthcare administration, and billing operations in a fast-moving, purpose-driven environment, with a focus on women’s health and improving the patient experience.

Key duties

• Act as the main contact for patients with questions about bills, insurance coverage, and payment matters.
• Handle patient registration and intake tasks, and keep EMR/EHR records current, accurate, and confidential.
• Work with clinical and insurance teams to confirm benefits, coverage, and patient financial responsibility before visits.
• Track and resolve support tickets or patient cases through tools such as Zendesk, while maintaining prompt and professional communication.
• Help patients understand invoices, payment choices, and other healthcare-related financial processes.
• Take part in audits and reviews to spot billing issues, patterns, and ways to improve processes.
• Support cross-team efforts that enhance patient service and streamline billing operations.
• Follow healthcare compliance rules and safeguard PHI and other sensitive patient information.

Experience and skill requirements

• Several years of experience in customer service or patient support, ideally in a patient-facing setting.
• Prior healthcare billing exposure is preferred, especially in a related medical environment.
• At least 2 years of practical experience using Zendesk.
• Familiarity with EMR systems, with Athena preferred, plus experience managing patient records.
• Comfort using Google Workspace for documentation, coordination, and daily communication.
• Strong spoken and written communication skills, paired with a calm, empathetic, and professional style.
• Ability to work independently from a remote setup with dependable internet access and a quiet workspace.
• Availability to work Monday through Friday during CST business hours.

Compensation and benefits

• Hourly pay of $23 for a full-time, non-exempt position.
• Fully remote work with equipment provided and support for a home office setup.
• Medical, dental, and vision insurance coverage.
• Paid time off and supportive leave options.
• Opportunity to join an early-stage, fast-growing healthcare organization with a mission-driven focus.
• Collaborative team culture centered on patient outcomes and service quality.
• Formal training and onboarding for healthcare operations and billing tools.

Additional information

This hiring process uses an AI-assisted matching approach to help identify candidates whose background aligns with the core needs of the role. Applications are reviewed and shortlisted before being shared with the hiring company, whose internal team manages interviews, assessments, and final hiring decisions.

Data privacy notice

By applying, you consent to the handling of your personal data for candidate evaluation and sharing relevant details with the employer, under applicable data protection principles such as legitimate interest and pre-contractual processing. You may request access, correction, deletion, or objection where allowed by law. AI tools may assist with screening or analysis during recruitment, but human judgment remains part of the final decision-making process.