Patient Service Associate, Clinic (Contract)

Role overview

This contract role supports day-to-day patient service operations at a specialist outpatient clinic in Singapore. The position focuses on front-desk coordination, billing support, patient assistance, and help for doctors during consultations and teleconsultations.

Key responsibilities

• Handle patient registration for specialist outpatient clinic visits.
• Arrange appointments and help patients align multiple visits into a workable schedule.
• Carry out billing activities, collect payments, manage the cash float, and encourage patients to adopt cashless payment options.
• Offer financial guidance by explaining fees and supporting patients with the available financial assistance schemes.
• Support doctors during consultations through duties such as chaperoning and translation where needed.
• Prepare patients for physical examinations and record basic measurements such as height and weight.
• Assist with teleconsultations by setting up equipment and coordinating with patients.

Requirements

• Minimum qualification: GCE O Level.
• At least 1 year of experience in customer-facing or front desk service is preferred.
• Applicants at entry level are also welcome.
• Comfortable using computers in daily work.
• Good people skills and the ability to communicate well with staff at all levels.
• Well-organized and able to manage tasks efficiently.
• Genuine interest in supporting and serving patients.
• Selected candidates will be engaged on a 1-year contract.

Additional information

This role is based onsite in Singapore and is offered as a contract position.