Patient Scheduler

Overview

This opportunity is in healthcare revenue cycle management, with a focus on scheduling and patient coordination. The hiring employer works directly with patients and external facilities to manage appointments, insurance-related details, and visit preparation.

The role is fully remote and includes provided equipment. The workplace is described as supportive and mission-oriented, with an emphasis on better patient care and improved financial outcomes.

Why This Role Stands Out

• Compensation can reach up to $20 per hour.
• Medical, dental, and vision coverage become available after 60 days of full-time employment.
• Paid time off begins accruing from the first day on the job.
• Remote work is supported, and the necessary equipment is supplied.
• Eligibility for a 401(k) plan starts after 6 months of continuous service.

Key Responsibilities

• Act as the main contact for patients and outside facilities when arranging appointments by phone and electronic communication.
• Gather, confirm, and relay insurance benefit information during the scheduling process.
• Explain the insurance verification steps and help patients understand their expected financial responsibility before the visit.
• Verify appointment details and share location guidance, visit instructions, and other important information.
• Work closely with providers and clinical staff to keep scheduling efficient and organized.

Required Qualifications

• A high school diploma or GED is required.
• At least 2 years of experience in customer service, appointment scheduling, or healthcare is needed.
• At least 1 year of experience using an EHR system is required; athenaOne is preferred.
• Strong verbal and written communication abilities are necessary.
• Applicants must be able to protect confidential information and follow HIPAA rules.

Preferred Background

• A bachelor's degree is preferred.
• Prior remote work experience is a plus, especially in high-volume inbound and outbound call settings.
• Comfort with Google Suite and Microsoft Office is preferred.
• Strong conflict resolution and problem-solving abilities are valued.
• A compassionate, professional, customer-focused approach is important.

Additional Information

The role is connected to healthcare revenue cycle management and emphasizes privacy, equal opportunity, and secure hiring practices. The employer values candidates who align with a fair and transparent hiring environment. The hiring partner is the direct employer for this position.