Patient Recruitment Specialist

About the role

Flourish Research is a clinical research organization focused on helping trials succeed across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine studies. The company emphasizes inclusive care, respect, and opportunity for people from underrepresented communities, and it values a workplace culture built on dignity, collaboration, and growth.

This opening is for a Patient Recruitment Specialist to support the Charlotte, NC site. The position is onsite and classified as non-exempt.

Work schedule and pay

The role follows a Monday to Friday day-shift schedule with 40 hours per week. Compensation is $24 to $27 per hour, depending on experience.

What you will do

• Understand protocol-based visit schedules and procedures, and communicate them clearly to prospective participants.
• Handle a high volume of outbound and inbound calls while working from a workstation for long periods.
• Recruit qualified participants for assigned studies while staying aligned with enrollment timelines and ethics requirements.
• Contact, screen, and follow up with potential participants so responses are timely and well documented.
• Work as part of the recruitment team to help meet departmental targets across all assigned studies.
• When assigned as lead recruiter, participate in planning meetings, trainings, protocol reviews, and campaign reporting.
• Conduct phone prescreens using study-specific inclusion and exclusion criteria.
• Record medical history and demographic details in a computerized database.
• Follow up on no-shows and update CTMS records promptly with complete comments.
• Place reminder calls for scheduled prescreens and screening visits.
• Stay informed about upcoming studies and share ideas for pre-screening when appropriate.
• Support walk-in screenings, open houses, health screenings, expos, and other recruitment events as assigned.
• Protect confidentiality of study information and protected health information.
• Attend required meetings and training to stay current on regulations, study protocols, and company policies.
• Complete study-related work efficiently and safely while following company procedures.
• Represent the organization professionally in all verbal, written, and in-person interactions.
• Take on other duties as assigned by management.

Requirements and working conditions

• Previous experience in clinical or biological research with a focus on patient recruitment is required; 3+ years is specified.
• Knowledge of IRB, FDA, GCP, and HIPAA guidelines is preferred.
• Experience handling outbound and inbound phone calls is required.
• Strong interpersonal, verbal, and written communication skills are needed.
• Good judgment, critical thinking, and problem-solving ability are important for success in this role.
• The role calls for strong organization, attention to detail, self-motivation, and the ability to work independently or collaboratively.
• Professional conduct, a strong work ethic, customer service skills, and telephone etiquette are essential.
• Familiarity with medical terminology is expected.
• The candidate should be adaptable and willing to take on additional responsibilities.
• Ability to meet at least 80% of annual goals is required.
• Work is performed in a clinical/office setting with a call-center style environment that may include distractions and noise.
• Local travel may be required, along with access to and daily availability of a vehicle.
• The job requires extended sitting, extensive computer use, and the ability to lift up to 35 pounds, and occasionally more than 35 pounds.
• Some night and weekend work may occasionally be needed.

Education

A high school diploma or equivalent is required. A college degree is preferred but not mandatory.

Benefits

Flourish Research provides a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) plan with a 100% employer match on the first 4% of employee contributions; tuition reimbursement; parental leave; an employee referral program; an employee assistance program; life insurance; disability insurance; and a generous PTO program that includes vacation, sick time, personal days, and 8 paid holidays.

Equal opportunity statement

The employer states that hiring decisions are based on merit and business needs and are made without regard to protected characteristics. Reasonable accommodation is provided in accordance with applicable law.