Patient Recruitment Specialist

About Flourish Research

Flourish Research is a dynamic clinical trial organization excelling across multiple therapeutic areas such as cardiology, metabolic disorders, renal issues, oncology, CNS, pulmonology, and vaccine research. We are committed to delivering superior healthcare to everyone, embracing diversity in race, gender identity, religion, ethnicity, age, abilities, and more. Our team values unique perspectives and fosters an inclusive, respectful, and safe environment for all employees, patients, and partners.

We seek passionate and innovative individuals eager to grow their careers and impact life-changing research. Our Philadelphia site offers a supportive work culture, extensive growth opportunities, and a comprehensive benefits package.

Key Responsibilities

• Interpret and communicate expectations related to protocol-specified patient visits and procedures.
• Manage a high volume of calls while seated at a workstation for extended periods.
• Creatively and diligently recruit qualified participants to meet enrollment goals within sponsor timelines, ensuring compliance with medical ethics and regulatory guidelines including IRB, GCP, and ICH.
• Screen, call, and follow up with potential study participants promptly.
• Collaborate within the recruitment team to meet departmental targets under the Recruitment Manager.
• Lead assigned studies by participating in planning and training meetings and manage campaign portals and reporting.
• Conduct phone screenings based on study protocol inclusion/exclusion criteria.
• Accurately document medical history and demographic data of volunteers in a database.
• Timely follow-up on no-shows and update records in CTMS with detailed comments.
• Make reminder calls for scheduled pre-screens and screens.
• Stay informed about upcoming studies and contribute ideas for improving pre-screening activities.
• Participate in recruitment events such as walk-in screenings, open houses, health expos as assigned.
• Maintain confidentiality of study protocols and protected health information (PHI).
• Attend all required meetings and training to stay current on federal regulations, protocols, and company policies.
• Perform duties efficiently, safely, and in accordance with Flourish Research policies.
• Represent the organization professionally in verbal, written, and visual communication with internal staff, sponsors, CROs, IRBs, medical personnel, and participants.
• Perform other tasks assigned by management.

Physical and Environmental Requirements

• Work primarily occurs within a typical clinical or office indoor environment.
• Local travel may be necessary.
• Extended periods of sitting required.
• Ability to work productively in a call center setting despite occasional noise and distractions.
• Extensive computer use expected.
• Capability to lift 35 pounds and occasionally heavier loads.
• Occasional evening and weekend shifts may be required.
• Must have a valid driver's license and reliable daily access to a vehicle.

Minimum Qualifications

• High school diploma or equivalent required; college degree is preferred but not mandatory.
• At least 3 years of experience in clinical or biological research settings.

Skills and Knowledge

• Strong alignment with core organizational values and essential skills.
• Experience in patient recruitment preferred, with understanding of IRB, FDA, GCP, and HIPAA guidelines advantageous.
• Proficient in handling outbound and inbound calls.
• Excellent communication skills—both written and verbal.
• Strong critical thinking and analytical problem-solving abilities.
• Highly detail-oriented, organized, self-driven, capable of working independently and collaboratively.
• Professional demeanor and a committed work ethic.
• Outstanding customer service skills and telephone etiquette.
• Familiarity with medical terminology.
• Contributes to process improvements and department initiatives.
• Adaptable and willing to take on additional responsibilities as needed.
• Consistently meets or exceeds at least 80% of the set annual goals.

Employee Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with full employer match on the first 4% of contributions.
• Tuition reimbursement program.
• Parental leave options.
• Employee referral rewards program.
• Employee assistance program for support and counseling.
• Life and disability insurance coverage.
• Substantial paid time off including vacation, sick leave, personal days, and eight paid holidays annually.

Equal Opportunity Employment

Flourish Research is an equal opportunity employer. Hiring choices prioritize merit and organizational needs without discrimination based on race, color, sex (including pregnancy and gender identity), citizenship, national origin, ancestry, sexual orientation, age, religion, disability, genetic information, marital status, veteran status, political views, or other legally protected factors. Reasonable accommodations are provided for disabled employees.