Patient Intake Specialist

Overview

Join a remote intake team supporting newly admitted patients through the early stages of care. In this position, you will gather and verify key patient details, confirm insurance information, review prescriptions, and help coordinate the next steps needed to begin services smoothly and compliantly. The focus is on precision, documentation, and patient coordination rather than handling a large volume of calls.

You will work with patients, caregivers, referral sources, and internal teams to complete intake requirements quickly and accurately so care can start without unnecessary delays.

Work schedule and start details

Start date: 8/3/26

Pay: $18.00 per hour

Schedule: Monday through Friday, 8:00 AM to 5:00 PM MST

Candidates located in the Mountain and Pacific time zones will be given preference.

What you will do

• Guide new patient admissions by collecting and entering accurate demographic and clinical information.
• Check insurance coverage and explain or review benefits as needed.
• Submit authorizations and track up on them when follow-up is required.
• Review prescriptions for validity and identify any missing or incomplete documentation.
• Work with patients and referral sources to obtain the information required to complete intake.
• Partner with internal departments to support a timely start of care.
• Keep documentation accurate and compliant with HIPAA requirements.

What makes you a strong match

• You have prior experience in a healthcare customer service or patient service role.
• You are highly organized and pay close attention to detail.
• You can handle several intake cases at the same time.
• You are comfortable working independently in a remote setting.
• You understand healthcare documentation and insurance-related processes.

Remote work expectations

• You can work from a quiet, dedicated space without ongoing interruptions or background noise.
• You are able to join virtual meetings with a professional, camera-ready presence.
• You manage your time well and can work with a strong sense of ownership and self-direction.
• You have dependable, high-speed internet access.

Qualifications

• At least 2 years of experience in healthcare intake, medical office administration, or insurance support.
• Experience with insurance verification or authorizations is preferred.
• Background in home health, DME, or a medical office is an added advantage.
• High school diploma or GED is required.

Benefits and perks

• Fully remote work.
• Equipment is provided.
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO.
• Paid holidays plus additional bonus days off.
• Structured onboarding and training based on the role.
• Opportunities to grow within the organization.
• Competitive hourly compensation starting at $18.00 for Tier 1.

Additional information

Equal employment opportunity and affirmative action apply. The employer provides equal opportunity to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics, and complies with applicable federal, state, and local nondiscrimination laws. This applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.