Patient Insight & Engagement Manager

Role overview

Norfolk and Norwich University Hospitals NHS Foundation Trust is looking for a Patient Insight & Engagement Manager to strengthen patient, carer and public involvement across the organisation. This position will be central to building a culture where feedback is actively sought, heard and turned into improvement, with a strong focus on people who are often less represented in services.

You will work closely with the Head of Patient & Public Involvement & Voice to make sure the Trust has effective systems, policies and processes in place to manage patient and public involvement activity in a proactive and consistent way.

The role calls for an experienced and motivating leader who can help the organisation improve patient experience through meaningful engagement, collaboration and evidence-based action. You will lead a Patient Engagement Team and work alongside clinical and operational leaders to embed co-production, inclusion and continuous improvement.

What the role involves

You will shape how patient insight is collected, interpreted and used, including feedback gathered through surveys, digital tools and patient stories. A key part of the job is ensuring that insight leads to practical service changes and that the organisation responds visibly to what patients and carers say.

You will also help make sure seldom-heard groups are properly represented, supporting efforts to reduce inequalities and improve experience for all communities. In addition, you will provide expert advice, training and practical support across the Trust so teams can handle feedback, complaints and emerging themes effectively.

The role is about making “you said, we did” a real and consistent approach across the Trust, translating insight into action and improvement.

About the Trust

Norfolk and Norwich University Hospital is one of the largest NHS trusts in the UK, serving around one million people across Norfolk and nearby areas. The organisation employs more than 10,000 staff and operates as a teaching and research hospital with modern facilities, including the Quadram Institute.

The Trust works closely with the University of East Anglia and offers teaching opportunities for staff as well as placement opportunities for students. Its workforce includes people from 94 countries, and the hospital describes itself as friendly, collaborative and connected with local services. N&N Hospitals Charity is also part of the wider environment.

Benefits and support

The Trust offers the usual NHS benefits and discounts, together with a range of additional workplace advantages, including flexible working options, wellbeing support and development opportunities.

Additional benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at the NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream access, allowing up to 40% of pay as it is earned
• Free Park & Ride service to the NNUH Colney Lane site
• Free 24-hour confidential counselling support
• On-site nursery at the NNUH Colney Lane site
• On-site cafes with staff discounts at the NNUH Colney Lane site
• Support for career development
• Flexible staff bank
• Salary sacrifice options including lease cars, Cycle to Work and home electronics

Further contact information

For an informal discussion, contact Cherry King, Head of Patient and Public Involvement and Voice, at Cherry.king@nnuh.nhs.uk or by phone on 01603 286286 ext 5436.