Job description

Role overview

restor3d is hiring a technically inclined and detail-focused Patient Engagement & Operations Specialist to support the engine behind its patient outreach and engagement work. This position blends patient communication, platform administration, clinical research assistance, and reporting/analytics to help improve both the patient journey and internal program performance.

Platform and operations support

Take ownership of the day-to-day functioning of restor3d’s texting platform, including communication workflows, sharing patient-specific designs, and monitoring performance.
Look for practical opportunities to introduce AI-based tools that can improve efficiency within the patient support process.
Assist with recruitment, enrollment, and ongoing retention efforts for restor3d’s patient-specific registry.

Data analysis and reporting

Create and maintain dashboards and PowerPoint presentations that display patient engagement and patient outcome metrics.
Develop visual reports and analytical views to uncover patterns in patient questions, response turnaround time, and satisfaction ratings.
Review patient feedback and operational data to identify process enhancements and support strategic decision-making.

Patient support and communication

Answer patient questions by phone, email, and text about restor3d orthopedic implants and physician/provider options.
Write, review, and send patient communications that are empathetic, accurate, and compliant with HIPAA requirements.
Make outbound follow-up calls and messages to prospective patients and record engagement results in the CRM system.

Education, experience, and working expectations

A bachelor’s degree is required.
Applicants should have HIPAA training and experience working with protected health information (PHI).
Background, education, or a demonstrated interest in healthcare or the medical device sector is expected.
Clinical research exposure is required, such as study coordination, data management, patient recruitment, or a similar function.

Skills and tools

Advanced Microsoft Excel capability, including pivot tables, complex formulas, and data visualization.
Strong PowerPoint development skills for polished, professional presentations.
Comfort using commercially available AI tools such as ChatGPT, Claude, and automation platforms.
Ability to learn new software and digital systems quickly.
Experience juggling multiple platforms and tools at the same time.
Independent learning mindset with the ability to build new skills without heavy supervision.
Excellent written communication for patient-facing content.
Strong verbal communication and active listening skills.
Excellent organization and the ability to balance multiple priorities across systems.

Physical requirements

This role involves extended periods of desk and computer-based work.