Patient Engagement & Operations Specialist

Role overview

restor3d is hiring a technically inclined and detail-focused Patient Engagement & Operations Specialist to support the engine behind its patient outreach and engagement work. This position blends patient communication, platform administration, clinical research assistance, and reporting/analytics to help improve both the patient journey and internal program performance.

Platform and operations support

• Take ownership of the day-to-day functioning of restor3d’s texting platform, including communication workflows, sharing patient-specific designs, and monitoring performance.
• Look for practical opportunities to introduce AI-based tools that can improve efficiency within the patient support process.
• Assist with recruitment, enrollment, and ongoing retention efforts for restor3d’s patient-specific registry.

Data analysis and reporting

• Create and maintain dashboards and PowerPoint presentations that display patient engagement and patient outcome metrics.
• Develop visual reports and analytical views to uncover patterns in patient questions, response turnaround time, and satisfaction ratings.
• Review patient feedback and operational data to identify process enhancements and support strategic decision-making.

Patient support and communication

• Answer patient questions by phone, email, and text about restor3d orthopedic implants and physician/provider options.
• Write, review, and send patient communications that are empathetic, accurate, and compliant with HIPAA requirements.
• Make outbound follow-up calls and messages to prospective patients and record engagement results in the CRM system.

Education, experience, and working expectations

• A bachelor’s degree is required.
• Applicants should have HIPAA training and experience working with protected health information (PHI).
• Background, education, or a demonstrated interest in healthcare or the medical device sector is expected.
• Clinical research exposure is required, such as study coordination, data management, patient recruitment, or a similar function.

Skills and tools

• Advanced Microsoft Excel capability, including pivot tables, complex formulas, and data visualization.
• Strong PowerPoint development skills for polished, professional presentations.
• Comfort using commercially available AI tools such as ChatGPT, Claude, and automation platforms.
• Ability to learn new software and digital systems quickly.
• Experience juggling multiple platforms and tools at the same time.
• Independent learning mindset with the ability to build new skills without heavy supervision.
• Excellent written communication for patient-facing content.
• Strong verbal communication and active listening skills.
• Excellent organization and the ability to balance multiple priorities across systems.

Physical requirements

This role involves extended periods of desk and computer-based work.