Patient Care Coordinator

About ProMet Physical Therapy

ProMet Physical Therapy & Performance is a patient-centered clinic emphasizing empathy, compassion, unity, excellence, and accountability. They foster a collaborative culture where every team member is committed to teamwork, professionalism, and delivering high-quality care consistently.

Key Responsibilities

• Welcome patients warmly and serve as the professional initial contact in the clinic.
• Organize and schedule patient appointments, ensuring smooth daily clinic operations.
• Verify insurance coverage, secure necessary authorizations, and handle co-pay collections accurately.
• Maintain and update confidential patient files precisely.
• Communicate effectively and courteously with therapists, patients, and leadership teams.
• Assist in front desk and general administrative duties as required.
• Respond promptly and empathetically to patient inquiries and concerns.
• Demonstrate ownership by completing assigned tasks thoroughly and in a timely manner.

Candidate Profile

• Alignment with ProMet's core values: empathy, accountability, and teamwork.
• High level of emotional intelligence and self-awareness.
• Accountable and responsible approach towards work outcomes.
• Outstanding communication and organizational capabilities.
• Detail-oriented and dependable work style.
• Ability to manage multiple tasks efficiently in a busy environment.
• Prior experience in healthcare or customer service is a plus but not mandatory.

Preferred Experience

• Background in healthcare, physical therapy, or medical office roles.
• Experience managing front desk, patient services, or care coordination.
• Knowledge of insurance verification processes, authorizations, and payment procedures.
• Proven ability to schedule appointments effectively under pressure.
• Strong customer service aptitude with a focus on patient needs.
• Comfort working with electronic medical records (EMR) systems and basic office software.

Employment Details

• Openings available for both part-time and full-time roles.
• Compensation is competitive and commensurate with experience.
• Potential for professional growth within the organization.

Benefits

• Access to training and professional development opportunities.
• Vision insurance coverage.
• Wellness resources to support employee health.

Core Culture

• Emphasis on winning the moment, uplifting teammates, and inspiring others every day.