Guest Service Agent - Ticketing, Box Office

Overview

Join Marina Bay Sands and elevate your passion while collaborating with experts in their fields to cultivate a rewarding and enriching career experience.

Key Responsibilities

• Deliver exceptional service to all guests.
• Handle walk-in ticket sales and respond to customer inquiries at onsite ticket counters and self-service kiosks.
• Execute ticket sales transactions efficiently and accurately through a computerized ticketing system.
• Manage cashier duties by processing payments via cash, credit cards, room charges, vouchers, and alternative payment methods.
• Conduct daily procedures for opening, closing, and reconciling sales from self-service ticket kiosks.
• Redeem tickets for Club Members according to their membership privileges.
• Provide coaching and supervision to casual ticketing staff.
• Attempt initial resolution of incidents; escalate unresolved matters to the supervising manager when required.
• Perform additional tasks as assigned by management.

Required Qualifications and Experience

• Formal education is not mandatory for this role.
• At least one year of experience in retail, ticketing, or event settings is preferred.

Additional Criteria

• Previous customer service experience is essential.
• Ability to collaborate effectively within a team environment.
• Fluency in English is required; proficiency in additional languages is advantageous.
• Strong communication skills, both verbal and written.
• A friendly disposition and positive attitude.
• Maintains a neat and professional appearance.
• Competency in Microsoft Office suite applications.
• Capable of exercising sound judgment and discretion while remaining composed in fast-paced or stressful situations.
• Willingness to work on a rotational shift schedule including weekends and public holidays.

Diversity and Equal Opportunity

Marina Bay Sands values diversity, equity, and inclusion in its workforce and provides equal employment opportunities as we expand our team in Singapore. All employees are expected to comply with the company’s policies, code of conduct, and ethical business practices.